Franchise Operations Coordinator

Franchise Operations Coordinator

Super Sports Stars, is a rapidly growing franchise company that provides support to over 100 franchise units across 30 states.

We are looking for a Franchise Operations Coordinator to assist the Leadership Team with franchise operations, relations and our rapidly growing e-commerce platform. The right candidate will be dedicated, a self-starter that is excited by new experiences and challenges. Qualified applicants should possess superb communication skills, the ability to multitask, a rock-solid work ethic, interest in a long-term career path, and a desire to grow with the company.

The Franchise Operations Coordinator's job duties will include, but are not limited to:

• Support Senior Director of Franchise Operations
• Manage franchise relationship documents and systems
• Facilitate relationship between franchisees and corporate
• Manage and develop existing and new academic partnerships
• Handle inventory, merchandising, promotions and buying
• Research new vendors and suppliers
• Operations training with new franchisees
• Educate and assist Franchisees with back office setup and operation
• Organize and manage franchise support programs and promotions
• Handling potential franchisee incoming inquiries, questions and issues
• Reach out to franchisees on behalf of corporate departments as requested
• Other project management tasks as designated

The right individual for this position must be extremely organized and able to work independently with minimal supervision. Attention to detail and advanced computer and writing skills are required.

This position serves as a bridge between the franchisor and franchisee. Excellent communication and negotiation skills are imperative to this position. The right candidate must have the knowledge to know what to say, the tact to know how to say it, and the wisdom to know the right time to say it.

We will train the right individual on specific tasks but do need a quick learner who is comfortable drafting documents, spreadsheets, and templates from scratch.

This is a full-time position in our New York, NY office.