System Solutions Engineer
AMAX
IT Infrastructure Solutions Specialist
Design and implement complex IT infrastructure solutions based on customer requirements.
Collaborate with sales teams to understand customers' needs and develop technical solutions to meet those needs.
Assist in the pre-sales process by delivering technical presentations and demonstrations to potential customers.
Provide technical support and troubleshooting assistance to customers for AMAX's products and solutions.
Perform on-site installations, repairs, and maintenance of hardware and software products.
Communicate with customers to understand their technical issues and provide timely and effective solutions.
Create and maintain technical documentation related to deployed systems and service activities, including troubleshooting guides and knowledge base articles.
Collaborate with internal teams to escalate and resolve complex technical issues.
Stay up-to-date with the latest technologies and industry trends to ensure AMAX remains competitive in the market.