Customer Service Representative

Customer Service Representative

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

Able to answer high volume customer phone calls, emails, and in-person requests.

Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.

Enter data into the computer to determine total cost for the customer.

Answer incoming customer PO orders as soon as possible.

Communicate terms of sale to customers at time of quote or order.

Check inventory control and notify stock control departments on part items out of stock.

Able to work in a fast-paced environment.

Ability to multitask, prioritize, and manage time effectively.

Work with customers to resolve complaints and discrepancies.

Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.

Process orders and provide product stock ETAs.

Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

Parts Supervisor

None

Computer knowledge (email etiquette, PDF, website navigation).

Bi-lingual – English / Spanish (optional).

Strong communication skills (verbal and written), detail-oriented.