Customer Service Parts Specialist

Customer Service Parts Specialist

The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee.

ESSENTIAL FUNCTIONS

• Edit orders received for price and nomenclature.
• Inform customers of unit prices, shipping date, anticipated delays and any additional information.
• Enter data into computer to determine total cost for customer.
• Record or file copy of orders received.
• Ascertain credit rating of customer.
• Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
• Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
• Receive and check customer complaints.
• Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Attempt to sell additional merchandise to customer.
• Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.

REPORTING RELATIONSHIP

• Parts Lead or Parts/Customer Service Manager

SUBORDINATE STAFF

• None

SKILLS

• Computer knowledge (Email etiquette, PDF, website navigation).
• Bi-lingual – English / Spanish (optional)
• Excellent communication skills (verbal and written), detailed-oriented.
• Good organizational and interpersonal skills.
• Instill confidence in the customer.
• Ability to multi-task and coordinate several priorities at one time.
• Ability to work alone and harmoniously with others.
• Ability to accept and follow instructions.

PAY RANGE:

• $18.00/HR
• Increase to $20.00/HR after 4 weeks of training and on the phone.

WORKING CONDITIONS

• Monday - Friday
• 8:00am - 5:00pm

LIFTING

• Average Weight: up to 10 pounds unassisted

Frequency

• Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.