HR Coordinator, Advisory Experts (temporary) - Remote Eligible

HR Coordinator, Advisory Experts (Temporary)

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

Job Overview

The Temporary HR Coordinator is responsible for answering phones, assigning work, triaging client matters, and collaborating with the rest of the Advisory Experts team. The individual who fills this role needs to have a strong customer service orientation, ability to rapidly diagnose and troubleshoot issues, and be comfortable working in a fast-paced high phone volume environment with frequent interruptions. The HR Coordinator should be flexible, quickly switching from one topic to another, and one communication medium to another (e.g. phone, Teams, email).

U.S. Based Applicants: This is a temporary, full-time, non-exempt role reporting to the Frontline Lead. We anticipate the role will start in late November/early December 2025 and last through early April 2026. No benefits are offered. This role can be fully remote and available anywhere in the U.S., with no travel required. Anticipated UNITED STATES Pay Range: $25/Hour USD

Duties & Responsibilities

• Answer, triage and transfer client calls with high level of customer service
• Manage incoming written client correspondence and phone calls for 90+% of the workday
• Create, intake and assign cases to team; monitor volume and team bandwidth to inform workload distribution decisions
• Provide real-time navigation support to clients; diagnose minor technology issues; provide detailed verbal instructions regarding how best to utilize platform and services
• Use active listening to interpret client questions and document concisely with appropriate level of detail
• Use critical thinking to navigate and problem-solve unique client inquiries
• Collaborate and work well with others with regular interruptions
• Responsible for thorough and timely documentation of client interactions using our systems
• Perform other duties as assigned.

Core Competencies

• Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to work together.
• Customer Orientation: The ability to demonstrate concern for satisfying one's external and/or internal customers.
• Attention to Communication (Oral & Written): The ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations, business writing and interactions with others.
• Results Orientation: The ability to focus on the desired result of one's own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Takes Initiative: The ability to assess and initiate things independently.

Requirements & Skills

• One or more years of experience working in a high-volume customer service environment
• Ability to organize and efficiently manage multiple priorities with a sense of urgency and minimal supervision
• Stellar customer service skills with a professional sense of compassion for difficult situations
• Excellent interpersonal, communication, and presentation skills including active listening and ability to adapt to different communication styles
• Ability to build strong relationships and work well with peers, managers, and clients
• Intermediate or greater Microsoft Office suite skills and G-Suite
• High level of discretion and ability to follow policies on confidentiality
• Strong reading comprehension, internet navigation and research skills
• Ability to manage heavy volume of phone and written communication
• Ability to navigate and adapt to multiple technology systems

Preferred Experience

• One or more years of experience managing high-volume phone communications
• Experience working in Human Resources
• Desire to develop HR knowledge and skills

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit everify.com.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.