Logistics & Customer Support Associate

Logistics & Customer Support Associate

The Logistics & Customer Support Associate is based at the Crosby, TX site and reports to the Supply Chain Director. This role supports both customer-facing and site-based logistics activities, including order coordination, inventory tracking, and daily ERP transactions. The position plays an important role in service delivery, supporting plant objectives and adhering to site HSE programs.

Key Responsibilities:

Customer Support

• Attend customer meetings and maintain clear communication with customers and suppliers via email, phone, and shared documents.
• Provide shipment details, arrival information, and reference numbers, ensuring a professional and timely response across all customer touchpoints.
• Enter and manage customer orders in the ERP system, including tolling orders, raw material releases, and outbound finished goods.

Logistics Operations

• Coordinate inbound and outbound shipments by updating the loading schedule, assigning time slots, and communicating with carriers and suppliers.
• Prepare logistics documentation bundles including Bills of Lading (BOLs), Certificates of Analysis (COAs), and other required shipping and receiving paperwork.
• Maintain ERP accuracy by updating ship dates, receipt ETAs, and inventory transactions; perform ERP entries in customer systems when needed.
• Participate in weekly MRP reviews and work with the Production Scheduler to align production, shipping, and receiving schedules.
• Monitor physical and system inventory to ensure accurate tracking and reconciliation of both customer-owned and ALTIVIA raw materials.

Qualifications:

Required

• High school diploma or GED
• Strong attention to detail, accuracy, and follow-through
• Clear communication skills, both written and verbal
• Proficiency in Microsoft Excel and basic math calculations
• Ability to work independently and as part of a team in a fast-paced environment

Preferred

• Associate or bachelor's degree in supply chain, logistics, operations, or a business-related field preferred
• Experience with ERP systems (e.g., SAP, Oracle, JD Edwards)
• Prior work or internship in logistics, manufacturing, or order fulfillment

Location: Crosby, TX Reports To: Supply Chain Director Salary Range: $45,000 - $60,000 (Final offer depends on experience and may not reach the top of the range)

Why ALTIVIA?

At ALTIVIA, we are more than a company—we are a community committed to rising together. Guided by Reliability, Innovation, Safety, and Excellence, we foster a culture of accountability, creativity, and collaboration. We take ownership of our actions, embrace an entrepreneurial mindset, and push boundaries to drive innovation. Safety is at the core of everything we do, ensuring a secure and healthy work environment. With a relentless drive for excellence, we deliver exceptional results for our customers and one another. Join ALTIVIA and be part of a team that values integrity, growth, and shared success.

Disclaimer

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of responsibilities, duties, or skills. ALTIVIA reserves the right to modify, interpret, or adjust this job description at any time as needed to meet business needs and requirements.

Visa Sponsorship

ALTIVIA does not offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

Equal Opportunity Employer

ALTIVIA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, gender, national origin, disability, or any other legally protected status.

Notice to External Recruiters Please note that we are not accepting resumes from external recruiting agencies for this position. Any unsolicited resumes submitted by agencies will not be considered, and ALTIVIA will not be responsible for any associated fees.