Agent·e De Service À La Clientèle (contrat)

Customer Service Agent

Altitude Sports is an online retailer based in Montreal, at the intersection of fashion and outdoor lifestyle. Founded in 1984, the company offers expert advice on high-end gear and technical clothing, an exclusive member benefits program, and a curated selection of products for urban adventures. Our team, driven by a passion for excellence, brings together diverse talents and interests. Despite our growth, we remain true to our local boutique roots for nearly 40 years. Committed to sustainability, we are dedicated to minimizing our environmental impact, ensuring that our love for the outdoors is reflected in our commitment to preserving it.

Our vision is to be the biggest of the small boutiques.

Our mission is to equip our customers with the most sustainable and well-designed products through an unparalleled online experience.

Our values are to put the customer first. Say it, simply. Go forward. Have fun.

The role is to provide courteous service and advice to our customers via chat, email, or phone as a contractual customer service agent for a period of approximately four months. We are looking for attentive and passionate agents available full-time (32 hours/week).

What you will do:

• Offer professional and personalized service to our wide clientele by communicating with them via chat, email, or phone;
• Accompany and advise our customers on the products sold on Altitude-sports.com, according to their needs;
• Handle product return requests, price matching, warranties, etc.;
• Perform refunds and follow ups for these;
• Follow up on orders and any related research;
• Follow up internally with our warehouse, marketing, or product content teams as needed;
• Remain vigilant against potential frauds.

Who you are:

• Experience in a customer service role (in person or online);
• Fluent in French and English, both spoken and written;
• Courteous and professional in your approach;
• A keen interest in fashion and outdoor products (an asset);
• Ability to manage multiple tasks and applications simultaneously;
• Ability to remain calm in stressful situations;
• Experience with Gladly and Shopify (an asset).

Hourly rate: $17.00 per hour

Desired availability:

• Our customer experience center is open 7 days a week;
• Available schedule: Full-time (32 hours per week);
• Possibility of a mixed schedule: day, evening, and weekend;
• Paid 4-week training in the office (Little Italy, Montreal);
• Hybrid - Work from home with required presence in the office 1x per week

What you will gain:

• Discounts on the best brands of outdoor and fashion at the end of your contract;
• Flexible hybrid work options (remote and office);
• A collaborative and friendly team that values growth and learning;
• A transferable experience that prepares you for future careers in retail, customer service, call centers, and more;
• The chance to participate in social committee activities, sports teams, group outings, and contests
• A modern office in the heart of Little Italy, Montreal

Altitude Sports is committed to creating a work environment that fosters inclusivity. We encourage our team members to express their authentic selves, and we recognize the value of diverse perspectives that enrich our community. We sincerely invite all individuals, regardless of factors such as race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability, to come create their own story with us.

#AltitudeSportsCX