Senior Technical Services Engineer

Senior Technical Services Engineer

Are you up to the challenge of working directly with the Executive leadership of a US NASDAQ company on developing and organizing the financial strategy for different lines of business? If yes, keep reading!

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry and are well poised to help revolutionize how homes are bought, sold, and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents a 15%+ market share of the $1.8tn US Originations market.

Our Innovation Starts with YOU!

Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Job Description

We are looking for a highly skilled and motivated Technical Support Engineer (TSE) or Senior Technical Support Engineer (STSE) to join our End User Computing – Desktop Engineering. This role is ideal for someone with strong expertise in modern device management, OS deployment, application packaging, and patching solutions. You'll play a key role in supporting and improving our enterprise IT environment, with a focus on automation, process optimization, and user experience.

Key Responsibilities:

• Lead Windows Autopilot migration and deployment projects.
• Package and deploy Win32 applications using Intune and SCCM.
• Manage user/device groups (Assigned & Dynamic) in Intune.
• Administer BitLocker and encryption policies, including reporting.
• Oversee Auto Patch and OS migration processes.
• Troubleshoot and support Dell devices, including driver and firmware updates via Dell Command Update.
• Create and deploy applications and OS patches using SCCM/ Intune.
• Manage Cloud Management Gateway and Co-Management with Intune.
• Implement and support 3rd party patching tools (e.g., PatchMyPC).
• Use MDT for OS image creation, capture, and deployment.
• Automate tasks and improve processes using PowerShell scripting.

Qualifications

Required Skills & Experience:

• Hands-on experience with Microsoft Intune, SCCM, and MDT.
• Strong understanding of Windows Autopilot, OS patching, and deployment.
• Experience with Dell hardware and troubleshooting.
• Familiarity with PatchMyPC or similar 3rd party patching tools.
• Basic to advanced knowledge of PowerShell scripting.
• Ability to analyze and create reports for patching, compliance, and deployment.
• Process-oriented mindset with a focus on automation and continuous improvement.
• Develop PowerShell scripts for task automation (basic to advanced level).

Additional Information

Prosperity • Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee • Bonus Potential – if you go above and beyond, you should be rewarded Good Health • Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance • Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks) Happiness • 10 paid holidays, plus 26 paid days off per year • Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations) • Opportunities to join our community service initiatives, including Habitat for Humanity