Sales Support Specialist

Sales Support Specialist

Are you ready to work at Altisource? If you are interested in making an immediate impact on work that matters, looking to join a group of seasoned industry experts, innovators, and collaborators relentlessly focused on driving results, and intrigued by a billion-dollar company that feels like a start-up, then we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

As the industry leader, with a dominant market position for residential investment data, analytics, and technology, Altisource is uniquely positioned, offering the most comprehensive set of untapped real estate industry data! We are looking for a Sales Support Specialist for our growing Altisource Inside Sales team.

Job Description

What you get to do:

• Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
• Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
• Provide exceptional customer service by addressing inquiries promptly and efficiently
• Troubleshoot and resolve technical issues related to the Equator platform
• Conduct product demonstrations to showcase the benefits of Equator's services
• Maintain accurate customer records and update information in the CRM system
• Collaborate with the sales team to identify potential upselling opportunities
• Assist in the development and implementation of sales strategies to increase customer retention
• Generate and qualify leads
• Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
• Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
• Participate in ongoing training to enhance product knowledge and customer service skills

Qualifications

What about you? You have:

• A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
• Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
• Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
• Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

Additional Information

Working at Altisource advantages:

Prosperity: Competitive salary based on your experience and skills at $14.85/hour plus uncapped monthly commissions based on upselling memberships

Good Health: Comprehensive insurance plans like Medical, Personal Accident Benefit, and Life Insurance

Happiness: Paid holidays (including the day after Thanksgiving), plus 19 days of paid time off, for a total of 28 paid days off per year

Our Innovation Starts with YOU! Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business.