Technical Support Consultant (SQL Queries, MS SQL Server, T - sql)

Technical Support Consultant (SQL Queries, MS SQL Server, T-SQL)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Responsibilities:

• Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower-level support on how to properly address customer or product problems.
• Document issues and customer requests, following standard operating procedures and meeting SLAs.
• Communicate with the product development department to improve on the current design or to identify possible problems with the design.
• Stay abreast of current technology in products, design changes, and new products offered.
• Position may require participation in after-hours and on-call support.

Good to Have:

• Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
• Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
• Has knowledge in configuring and using one or more Sunrise applications or components.
• Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.