Systems Engineer

Systems Engineer

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Requirements

Systems Analyst

Minimum 5 years of relevant work experience.

5 to 8 years of work experience

Fixed work shift with on-call readiness, including schedule adjustment for product deployment events.

Desired Skills

ITIL, Helpdesk experience, Communication skills, Customer relationship

Business Analysis Planning and Monitoring.

Requirements Analysis and Design Definition.

Project Management experience supporting Enterprise Operations.

Basic Understanding of Windows servers and Azure technologies.

Knowledge of Change Control/RFC processes

Work in culturally diverse environments.

Knowledge of Data Center operations and vendor management.

Experience working within SLA parameters (documentation, coordination).

Proficiency in Microsoft Excel and Power BI.

Strong analytical, and critical thinking skills.

Excellent written and oral communication skills.

Proactiveness and ability to work independently with minimal direction.

Strong grasp of business processes and industry regulations, particularly in Healthcare environments.

Responsibilities

Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement.

Plan deployment of new solutions with cross-team communication.

Engage in continuous improvement and enhancement planning for Infrastructure services.

Analyze technical and business needs to recommend solutions through team interactions.

Build and maintain positive relationships with clients, vendors, consultants, and end-users.

Stay updated on domain-specific developments and integrate them into enterprise systems.

Ensure proper documentation and accountability in project management and methodologies.

Job Description

Support coordination of cross-Enterprise, highly available applications on a global network.

Collaborate with Development Teams for troubleshooting and deployment issue resolution.

Manage multiple tasks effectively with strong time management and prioritization skills.

Communicate clearly with both technical and non-technical teams.

Possess basic knowledge of MSSQL databases, programming concepts, AI, machine learning, and cloud computing.

Focus on integrating AI/automation, advanced data analytics, and hybrid skills blending business strategy with technology.

Documenting Change Controls and Monitor change management and product lifecycle.

Coordination across teams to ensure compliance.