Sr Systems Support Engineer - Req 2489

Sr Systems Support Engineer

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Key Responsibilities

• Manage the procurement, deployment, renewal, and revocation of SSL/TLS certificates.
• Help maintain an accurate inventory of all certificates in use across the organization.
• Monitor certificate expiry dates and proactively manage renewals.
• Work with internal teams to ensure certificates are correctly installed and configured.
• Troubleshoot SSL-related issues (e.g., browser errors, expired certificates, misconfigurations).
• Implement automation for certificate issuance and renewal.
• Provide documentation, training, and guidance on SSL best practices to development and operations teams.

Key Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years of experience in system administration or support engineering.
• Basic understanding of SSL/TLS and how certificates are used for secure communication.
• Comfortable using command line and scripting tools (e.g., PowerShell).
• Strong experience managing SSL certificates across diverse environments.
• Familiarity with web servers, load balancers (F5), and DNS.
• Understanding of SSL/TLS protocols, HTTPS, and PKI fundamentals.
• Experience with ITSM tools such as Service desk/ServiceNow and PowerBI is an added advantage.
• Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.
• Availability to work in a 24x7 environment (9 Hours shift), including evenings, weekends, and on-call rotations as required.
• Strong attention to detail and willingness to learn.

Preferred Qualifications

• Understanding of LogicMonitor, Azure, Ticketing tools (Service Now)
• Understanding healthcare application is an added advantage.
• Knowledge of ITIL best practices and frameworks.