Adult Community Services Support Specialist

Job Title

Responsibilities

Primary Job Functions:

Adult Foster Homes

• Monitors basic living skills billing for accurateness and timely submission
• Provides basic living skills teaching/instructions and monitoring, based upon needs identified in DLA-20
• Completes monthly monitoring of foster homes for adherence to standards and contract and follows up on noted deficiencies
• Monitors move in and out of the program and ensures census accuracy
• Processes medical consults and incident reports and enters incident reports in RL-6 Incident Reporting program
• Reviews monthly vouchers with Finance & Accounting department
• Keeps up to date records of DLA-20s on each foster home patient

Supported Employment

• Monitors and maintains program referral tracking forms
• Prepares monthly reports for Alabama Department of Mental Health (ADMH) and Vocational Rehabilitation (VR)
• Monitors Avatar documentation, including Direct Service Record and program specific forms, e.g., Career Profile, Job & Education Start/End, Job & Education Search, Job & Education Support, Disclosure, Enrollment and Employer Contact Log forms
• Monitors Vocational Rehabilitation's Milestone report due dates and required supporting documentation

PATH, Shelter + Care (S+C) and Permanent Housing (PH)

• Monitors and maintains program referral tracking forms
• Monitors and updates HMIS, per HUD and CoC requirements
• Monitors and maintains inventory for PATH outreach kits and S+C and PH move-in kits

ARBOR COURT

• Ensure routine monitoring of homes is completed for adherence to environmental standards and program rules
• Submits work orders when needed
• Monitors move in and out of the program and census accuracy
• Processes incident reports and enters incident reports in RL-6 Incident Reporting program

Record Keeping

• Documents in a timely manner per AltaPointe policy
• Documents in a clear and concise manner
• Documents legibly
• Learns and utilizes AvatarNx, RL-6, HMIS, Premiere, WorxHub, and Excel
• Monitors and maintains Adult Community Services (ACS) vacancy tracker form
• Monitors and maintains ADMH unreserved vacancy report

General Responsibilities:

• Greets patients
• Answers telephone
• Records telephone messages accurately and transfers to appropriate person in a timely manner
• Maintains office inventories and orders supplies
• Orders supplies for ACS programs to ensure all are equipped per program standards
• Makes copies, faxes documents and performs other related clerical duties as needed
• Protects and maintains the confidentiality of all records and patient information
• Handles routine requests from department staff
• Verifies insurance for patients
• Other duties as assigned by Supervisor
• Provides transportation for patients

Supervision and Consultation:

• Accepts and employs suggestions for improvement
• Attends staff meetings
• Actively works to enhance skills

Courteous and respectful attitudes toward patients, visitors and co-workers:

• Treats patients with care, dignity and compassion
• Respects patients' privacy and confidentiality
• Is pleasant and cooperative with others
• Assists patients and visitors as needed
• Personal values don't inhibit ability to relate to and care for others
• Is sensitive to patients' needs, expectations and individual differences

Administrative and other related duties as assigned:

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as required
• Completes assigned tasks in a timely manner
• Accesses appropriate community resources according to patient needs
• Follows AltaPointe policies and procedures
• Attends appropriate in-services and other workshops

Qualifications

Minimum Qualifications:

High School diploma or equivalent. Must be 23 years of age or older; must have and maintain reliable transportation, a valid driver license, acceptable driving record, and proof of current liability insurance. Skilled in Microsoft Office tools: Word, Excel, PowerPoint, OneNote and Outlook.

Knowledge in adult specialties, outlined below, to be attained within (6) six months of employment.

• Knowledge of psychiatric disorders in the adult population
• Knowledge of cultural diversity
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic patients, as well as, to non-violent crisis intervention practices.
• Knowledge of psychiatric rehabilitation principles
• Knowledge of available community resources
• Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
• Knowledge of basic living skills