IT Support Technician

Transforming the Future with Convergence of Simulation and Data

IT Support Technician

Job Summary:

Our client in Warsaw, IN is looking for an IT Support Technician. This is a contract position. The IT Support Technician – Plant plays a vital role in maintaining and supporting the IT infrastructure of our Warsaw automotive manufacturing plant. This hands-on position is responsible for supporting production-critical systems, maintaining plant-floor hardware, ensuring network reliability, and collaborating with central IT teams. The role demands a mix of technical expertise, responsiveness, and proactive maintenance to ensure smooth plant operations.

What You Get to Do

• Provide on-site IT support for hardware, software, network connectivity, and production-critical systems.
• Troubleshoot and maintain PCs, label printers, scanners, and plant-floor network devices.
• Image, configure, deploy, and maintain end-user equipment and peripherals.
• Support onboarding/offboarding, account setup, equipment retrieval, and user training.
• Perform software installations, updates, preventive maintenance, and documentation.
• Ensure compliance with cybersecurity and corporate IT policies.
• Escalate complex technical issues and collaborate with central IT and engineering teams.
• Serve as a walk-up support resource and contribute to asset inventory accuracy.
• Work in a manufacturing environment with physical demands (lifting up to 50 lbs) and flexible schedule requirements, including overtime and on-call support.

What You Bring to the Team

• High School Diploma or GED is required.
• Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred.
• Industry certifications such as CompTIA A+, Network+, or CCNA are a plus.
• Minimum of 2 years of hands-on IT support experience, ideally in a manufacturing environment.
• Proficient in troubleshooting Windows-based systems and production IT devices.
• Familiarity with MES, SCADA, or industrial automation tools.
• Solid understanding of networking principles, including VLANs, TCP/IP, and LAN/WAN troubleshooting.
• Experience with device imaging and deployment tools such as SCCM, Intune, or similar platforms.
• Familiarity with IT asset management systems and accurate documentation practices.
• Basic understanding of cybersecurity best practices and compliance requirements.
• Excellent problem-solving skills and ability to work under pressure.
• Effective communicator with ability to support both technical and non-technical staff.

How You Will Be Successful:

• Envision the Future
• Communicate Honestly and Broadly
• Seek Technology and Business "First"
• Embrace Diversity and Take Risks

What We Offer:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) with matching contributions
• Paid Time Off
• Employee Discounts
• Free training on all Altair products

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.

Ready to go? #ONLYFORWARD

At our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.