Service Center Manager

Service Center Manager

The Service Depot/Branch Manager is responsible for leading all aspects of service operations at the branch level, including customer retention, account growth, operational compliance, and team performance. This role ensures excellence in route service delivery, customer satisfaction, and financial results by recruiting, developing, and motivating a high-performing team of District Managers (DMs) and Route Sales Representatives (RSRs). The Branch Manager serves as the primary link between customers, service operations, and senior leadership, ensuring that company standards, safety regulations, and strategic goals are met.

Leadership and Team Development

• Recruit, train, and mentor District Managers and Route Sales Reps to build a promotable, motivated, and accountable service team.
• Conduct regular performance evaluations, coaching sessions, and career development planning.
• Lead by example, fostering a culture of safety, professionalism, and customer focus.

Customer Retention and Growth

• Ensure outstanding customer service by holding DMs accountable for route audits, customer visits, issue resolution, and initiative-taking communication.
• Drive retention and revenue growth by promoting up-selling, cross-selling, and product sampling across all service lines.
• Oversee flawless execution of all new account installations.

Operational Management

• Lead daily service operations across assigned depots, ensuring compliance with Service SOPs, HR policies, and DOT/safety regulations.
• Manage route organization, vehicle safety, and driver qualification files.
• Analyze branch performance metrics and provide regular reporting to the General Manager.
• Control departmental costs within budget constraints while maximizing profitability.

Cross-Functional Collaboration

• Lead service team meetings to communicate company policies, goals, and updates.
• Work closely with Production, Office, and Sales teams to align service operations with overall branch success.
• Partner with Sales to identify growth opportunities and maintain competitive awareness in the local market.

Compliance and Safety

• Ensure adherence to DOT regulations, OSHA/safety requirements, and company policies.
• Promote a safe working environment and enforce all safety standards.
• Ensure delivery vehicles are being properly maintained and operated safely.

Additional Functions

• Other job duties assigned as needed.

Qualifications

• Proven leadership experience in a service-driven, route-based industry with a focus on linen, textile, uniform rental, food service distribution.
• Demonstrated ability to retain and grow a customer base, manage budgets, and drive operational improvements.
• Experience leading and developing frontline teams in a customer service environment.
• Valid driver's license with a safe driving record.
• Strong commercial acumen and financial management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical thinker with strong problem-solving and decision-making abilities.
• Proficient in planning, organization, and change management.
• Self-directed, with a proven history of achieving operational goals.

Education Requirements

• A combination of education and experience will be considered.
• High School graduation or similar experience.
• Three years' successful experience in textile services or a relatable industry

Physical Requirements

• Sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, ability to lift 75 lbs., standing, walking, writing, speaking, hearing.

Environmental Conditions

• Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center, or depot.
• Indoor and outdoor areas of a typical industrial facility.

Travel Requirements

• None.

Our full-time employees may enjoy:

• 401 K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Employee Assistance Program (EAP)
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment

Benefits may vary for positions covered by a collective bargaining agreement. For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Alsco Uniforms is an Equal Employment Opportunity Employer. Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and safety sensitive drug screening.