Sales Operations Analyst

Sales Operations Analyst

The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team

The sales operations team enables a sales professional to be more efficient and successful. The sales operation team helps to boost productivity, efficiency, and the overall impact that the sales team has on business performance. The sales ops team manages day-to-day administrative tasks, such as lead generation and maintaining addressable market data in salesforce, maintaining CRM data quality, reporting and analyzing CRM data, and revenue trends so that the salespeople can focus on revenue generation activities. At our core, we are a dynamic team of highly productive people who are passionate about providing support and thrive in a rapidly changing environment.

About the Role

We are looking for a passionate, driven, and accomplished Sales Operations Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will actively support our global sales teams with a set of business activities and processes, and provide them superior customer experience. As a Sales Operations Analyst, you will be responsible for helping sales teams by managing various lead generation activities, maintaining addressable market data in the salesforce, managing CRM data quality and data completeness projects, managing the licenses and credentials of our sales tools, creating ad-hoc reports and dashboards in the salesforce, help in resolving ad-hoc reporting and dashboard questions/discrepancies.

Who You Are

• A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
• Demonstrate exceptional organizational skills and attention to detail.
• Provide comprehensive information/updates to the sales teams.
• Resolve customer complaints and queries.
• Provide new employees with training sessions to enhance their skills.
• Offer exceptional customer service and satisfaction.
• Follow up with customers for any further information.
• Maintain a healthy relationship with the sales teams.
• Have an ability to execute, act tactically and write effectively.
• Have a desire to learn and absorb information to make connections and drive productivity.
• Possess strong analytical, critical thinking, and problem-solving abilities.
• A team player and enjoy building strong cross-group working relationships.
• Proficient in Microsoft Office Suites (especially in Excel)
• Salesforce or any CRM tools experience is a plus.

What You'll Do

• Process the lead generation requests by following SOPs.
• Maintain addressable market data for the sales reps.
• Maintain CRM data quality by implementing various rules, guardrails, and data lifecycle.
• Initiate and support various data completeness projects.
• Create and maintain reports and dashboards in the salesforce.
• Resolve customers' queries and concerns.
• Track communication in our CRM for transparency and auditability of casework.
• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
• Suggest process and system enhancements to increase efficiency.
• Assist with special projects as assigned.