IT Operations Engineer (m/w/d)

Job Title: It Operations Engineer

Alphapet is the leading digital platform for premium pet food in Europe. Our vision is to establish healthy pet food in the mainstream. Our sales strategy is based on a consistent multi-channel strategy with a high direct end-customer access through our own D2C platforms of our premium brands, supplemented by strong B2B sales partners.

We are looking for an IT Operations Engineer who will support our team in Leipzig (with hybrid working option and regular deployments in the warehouse).

As an IT Operations Engineer, you will ensure a stable, secure, and efficient IT operation – from the workplace to the infrastructure. You will work hands-on in the basic administration, coordinate external service partners, and ensure through service delivery engineering that the services of our partners meet our standards. Additionally, you will support hardware issues in our warehouse (e.g., scanners, label printers, WLAN, servers).

Responsibilities include:

• Ensure that IT operations run smoothly – including user and device management, software distribution, patch and asset management, backups, and troubleshooting (Windows/Linux)
• Manage external service partners through requirement management, on-/offboarding, SLA monitoring, quality assurance, acceptance, and escalation management
• Develop standards, runbooks and checklists for service delivery and continuously improve documentation, processes and interfaces
• Support warehouse IT in the setup and maintenance of scanners, label printers, thin clients, and WLAN/network; perform on-site error analysis and device inventories
• Monitor systems, resolve disruptions, and accompany problem and change management according to ITIL principles
• Automate recurring tasks with PowerShell or Bash, maintain deployments/CI-CD and support identity- & endpoint-management (AD, Azure AD/Entra, M365, Intune/Jamf) including security by default (hardening, patching, compliance)

Requirements:

• 2+ years of experience in IT administration, IT operations, or system technology with solid foundations and a hands-on mentality
• Good knowledge of Windows/Linux administration, Active Directory/Azure AD, Microsoft 365, and first experiences with AI
• Network basics knowledge (TCP/IP, VLAN, DHCP/DNS, VPN, WLAN, firewalls) and experience in working with external service providers (SLA, quality, acceptance)
• Practical hardware skills, ideally in a warehouse/production environment (scanners, label printers, access points)
• Routine in handling ticketing, documentation, and monitoring tools as well as scripting skills (PowerShell or Bash)
• Willingness for occasional on-site deployments in the warehouse, occasional on-call duty, and short trips between locations; language skills: German at least B2, English at least B1/B2

What We Offer:

• Responsible, exciting, and varied tasks with much room for initiative in a dynamic company that lives flat hierarchies and an open, relaxed working atmosphere where everyone is on a first-name basis
• A friendly, open team consisting of about 280 employees in Munich, Leipzig, and Albourne (UK) with several beloved office dogs at our locations
• Flexible working hours (based on trust-based working time), home office options including cost contribution to your home office equipment and the possibility to work abroad for several months
• 28 days of vacation as well as the possibility to take up to 20 days of unpaid leave and special leave!
• Various internal and external development opportunities that you can choose according to your interests
• Your mental health is important to us! Therefore, you can participate in anonymous individual or group therapy sessions within the framework of the OpenUp platform or speak in 1:1 meetings with real therapists
• Various employee discounts
  • for humans and pets!
• Regular team, company, and family & friends events
• If you need a break, relax in our social area equipped with a foosball table or challenge your colleagues to a Mario Kart battle (or another Nintendo Switch game) on our cozy sofa area!
• If you don’t like reheated food, ordering food takes too long? You can cook or bake delicious cakes in our high-quality, fully equipped kitchen!
• Coffee, cocoa, tea, and other cool soft drinks like water and juices as well as fresh fruit, small snacks, and a fully stocked candy drawer are available to you for free
• Many other great benefits that we will be happy to introduce to you during the recruitment process!

Interested?

Then we look forward to your application with your resume and cover letter including your earliest possible start date or your notice period as well as your salary expectations.