IT Operations Engineer (m/w/d)

IT Operations Engineer

We are looking for an IT Operations Engineer (m/w/d) to support our team in Leipzig (with hybrid work option and regular assignments in the warehouse).

As an IT Operations Engineer (m/w/d) you will ensure a stable, secure, and efficient IT operation – from the workplace to the infrastructure. You will work hands-on in the basic administration, coordinate external service partners, and ensure that the services of our partners meet our standards through service delivery engineering. Additionally, you will support hardware issues in our warehouse (e.g., scanners, label printers, WLAN, servers).

• Ensure that the IT operation runs smoothly – including user and device management, software distribution, patch and asset management, backups, and troubleshooting (Windows/Linux)
• Manage external service partners through requirement management, on-/offboarding, SLA monitoring, quality assurance, acceptance, and escalation management
• Develop standards, runbooks, and checklists for service delivery and continuously improve documentation, processes, and interfaces
• Support warehouse IT with the setup and maintenance of scanners, label printers, thin clients, and WLAN/network; conduct on-site troubleshooting and device inventories
• Monitor systems, resolve issues, and support problem and change management according to ITIL principles
• Automate recurring tasks with PowerShell or Bash, maintain deployments/CI-CD, and support identity and endpoint management (AD, Azure AD/Entra, M365, Intune/Jamf) including security by default (hardening, patching, compliance)

What You Bring

• 2+ years of experience in IT administration, IT operations, or system technology with solid foundations and hands-on mentality
• Good knowledge of Windows/Linux administration, Active Directory/Azure AD, Microsoft 365, and first experiences with AI
• Network basics (TCP/IP, VLAN, DHCP/DNS, VPN, WLAN, firewalls) and experience working with external service providers (SLA, quality, acceptance)
• Practical hardware skills, ideally in a warehouse/production environment (scanners, label printers, access points)
• Routine in dealing with ticketing, documentation, and monitoring tools as well as scripting knowledge (PowerShell or Bash)
• Willingness for occasional on-site assignments in the warehouse, occasional on-call duty, and short travels between locations; language skills: German at least B2, English at least B1/B2

What We Offer

• Responsible, exciting, and varied tasks with much room for creativity in a dynamic company that lives flat hierarchies and an open, relaxed working atmosphere where everyone is on a first-name basis
• A friendly, open team consisting of approx. 280 employees in Munich, Leipzig, and Albourne (UK) with several beloved office dogs at our locations
• Flexible working hours (based on trust-based working time), home office options including cost contribution for your home office equipment and the possibility to work abroad for several months
• 28 days of vacation entitlement as well as the possibility to take up to 20 days of unpaid leave and special leave!
• Various internal and external development opportunities that you can choose according to your interests
• Your mental health is important to us! Therefore, you can participate anonymously in individual or group therapy sessions within the framework of the OpenUp platform or speak in 1:1 meetings with real therapists
• Various employee discounts – for humans and animals!
• Regular team, company, and family & friends events
• Do you need a break? Relax in our social area equipped with a foosball table or challenge your colleagues to a Mario Kart battle (or another Nintendo Switch game) on our cozy sofa area!
• If you don’t like reheated food, ordering food takes too long? In our office, you have a high-quality, fully equipped kitchen at your disposal where you can cook or bake amazing cakes!
• Coffee, cocoa, tea, and other cool soft drinks like water and juices as well as fresh fruit, small snacks, and a fully stocked candy drawer are available to you for free
• Many other great benefits that we will be happy to introduce to you in the course of the recruitment process!

Interested? Then we look forward to your application with resume and cover letter including your earliest possible start date or your notice period as well as your salary expectations.