Customer Service Representative

Customer Service Representative

As a Customer Service Representative at AlphaGraphics, your primary role will be to provide excellent service to all clients while managing front desk and phone communications. You will assist walk-in customers, answer calls, process orders, and coordinate with the production team to ensure jobs are completed accurately and on time. This role focuses on creating a positive experience for our clients through attentive service, clear communication, and reliable support.

Customer Service Responsibilities:

• Greet and assist walk-in customers at the front desk
• Answer and direct incoming phone calls in a professional manner
• Maintain a professional appearance at all times
• Ensure all clients have a positive customer experience
• Assist customers with order details, product and service information, and job status updates
• Provide quotes and estimates, ensuring accuracy and timeliness
• Capture customer details using order intake forms or "Job Analysis" questions
• Review customer proofs, manage the proofing process, and notify customers when jobs are ready for pick-up or delivery
• Enter job tickets accurately into MIS/order management systems
• Resolve customer inquiries and complaints quickly and professionally
• Keep customers informed of their job's progress through the production process
• Support the production team by clarifying customer needs and requirements

Customer Service Representative Qualifications:

• Customer service or front desk experience preferred, but not required
• Knowledge of printing and prepress requirements a plus
• Familiarity with MIS systems and order entry processes preferred
• Professional communication skills, both written and verbal
• Strong organizational and time-management skills
• Ability to multitask and work in a fast-paced environment
• Positive attitude, reliability, and professional appearance

Compensation: $14.00 - $19.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!