Customer Service Representative

Front Counter Customer Service Representative

Do you enjoy helping people and making their day easier? AlphaGraphics Carrollton is looking for a Front Counter Customer Service Representative to be the friendly face and voice of our business. If you thrive in a fast-paced, team environment, we'd love to meet you! Our tight-knit team at AlphaGraphics Carrollton is actively seeking a Retail Customer Service Representative (CSR) to join us full time/Part time.

The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Perks and Benefits:

• Competitive Compensation and Benefits
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career Path Development

More than anything, we're looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Responsibilities

• Greet customers in person and over the phone with professionalism and courtesy.
• Accurately route calls through the store phone system.
• Understand and uphold the AlphaGraphics Customer Bill of Rights.
• Identify customer printing, design, and shipping needs; recommend value-added solutions.
• Provide accurate estimates using established pricing and turnaround guidelines.
• Enter estimates and orders into the POS system with attention to accuracy.
• Follow up on estimates, proactively ask for orders, and ensure timely completion.
• Handle cash, check, and credit card transactions; prepare deposits as required.
• Verify order details, accuracy, and pricing before delivery.
• Notify customers upon project completion and coordinate pickup/delivery.
• Resolve customer issues directly or escalate to management when appropriate.
• Maintain a clean, organized, and prepared front counter area.
• Assist in production (bindery and other departments) as workflow demands.
• Log and track new customer contacts for follow-up.
• Take clear and complete messages for team members.
• Refer customers to inside sales reps when appropriate.
• Represent AlphaGraphics with professionalism, a problem-solving mindset, and a positive attitude.
• Communicate customer requirements clearly to internal teams.
• Educate customers and the community about our services and capabilities.

Qualifications

• Friendly, people-oriented personality with a strong desire to help customers succeed.
• Prior experience in the printing, design, or shipping industry a plus (not required).
• Ability to thrive in a fast-paced, multitasking environment.
• Proficiency in basic math and computer skills; comfortable learning POS software.
• Strong written, verbal, and telephone communication skills.
• Reliable attendance and punctuality.
• Experience in customer needs assessment, service quality, and satisfaction evaluation.
• Ability to build trust and long-term relationships with customers and team members.
• Problem-solving and critical-thinking skills to evaluate options and propose solutions.
• Positive, can-do attitude with commitment to continuous learning.

About AlphaGraphics: AlphaGraphics is a trusted leader in Printing, Design, Marketing, and Shipping solutions. Our mission is to partner with small businesses and consumers by delivering high-quality products and services that make life easier. We're looking for energetic, customer-focused individuals who want to be part of a team that values professionalism, creativity, and excellence. Apply today!