Customer Support (a 2 Month Project)

Customer Service Agent With Spanish And Portuguese

The Alpega Group is looking for a Customer Service Agent with Spanish and Portuguese. This role will be part of the Customer Service Organization within our Freight Exchange team. This role will be based in Barcelona, Spain.

The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry.

As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo.

In this position, you will be able to:

• Help our clients by being part of the team responsible for keeping the platform secure (document review, information validation, etc.)
• Solve problems and put your analytical skills into practice
• Address customer concerns and escalate issues when appropriate
• Document problems and actions according to customer requirements. Collect, complete, and enter information into the database.

What do we offer?

• Work model: hybrid with an emphasis on remote
• Monday to Friday office hours
• 2-month contract
• Opportunities for growth and learning in an international environment
• The possibility to work in a team, but also independently
• An excellent opportunity in a leading transportation management software company. Our office is located in Sant Cugat del Vallès.

Requirements:

• 1 or 2 years' experience working in administration or customer service (insurance, legal services, ideal but not mandatory)
• Very detail-oriented
• Bilingual in Spanish and Portuguese
• English (ideal but not mandatory, high level)
• Experience with Salesforce (ideal but not mandatory)
• Ingenuity and high motivation, with a focus on customer satisfaction
• Team player capable of building good cross-functional relationships and collaborating to achieve shared goals
• High precision standards