Solutions Sales Specialist - Enterprise Services - Riyadh

Solution Sales Specialist - ITSM

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients. Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients. With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners. Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability. At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

We are currently searching for dedicated, ambitious, and self-driven Solution Sales Specialist - ITSM to join our Sales Department playing a critical role in building relationships with our significant clients.

This is a sales position that needs high commitment, ability to build long-term relationships, and a passion for technology.

The candidate must have experience in selling and presenting IT solutions in at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics.

Responsibilities

• Effectively maintains and retains existing customers by building long-term relationships.
• Meets assigned targets for profitable sales growth in assigned product lines.
• Leads demand-generating marketing activities in the assigned market for the assigned product specialty.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including business development, support, service, marketing, customer success and management resources, in order to meet account performance objectives and customers' expectations.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Prepares weekly, monthly, quarterly, and annual reports and forecasts.

Requirements

Requirements

• Bachelor's degree in Computer Science, Business Administration equivalent.
• ITIL Foundation (preferred)
• Inbound Sales (must)
• Sales Enablement (must)

Skills:

• Minimum of 5 years' experience in – enterprise sales or related position.
• Sales experience at the following domains: IT Service Management, ISO Consultation Services.
• Hands on experience with CRM software and Account management systems.
• Understanding of sales performance metrics.
• Strong negotiation skills with a problem-solving attitude.
• Customer-centric and good listener.
• Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
• Articulate verbal communication, professional business writing and presentation skills.

Equal Employment Opportunity Commission: Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities, and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws.