Clinic Services Coordinator ( Medical Center - Al Khobar )

Job Posting

Duties and Responsibilities:

-Greets the patient and courteously ask for his/her complaints.

-Schedule upcoming appointments and confirm scheduled appointments every day.

-Identify patients by requesting their national ID/ Iqama and patient full name.

-Ask for a type of coverage (Cash, Insurance, Aramco). If the patient is Insurance, to check eligibility of coverage at the supported platforms.

-Scans patient Identification and enter it in the patient electronic record.

-Create new patient file for clinic visit.

-Charge services entered by the physician.

-Provides assistance to the patient whenever needed for location of Pharmacy, Laboratory, Radiology department and other areas in the hospital.

-Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.

-Answer department Telephone/Phone calls and texts, using correct salutations and telephone etiquette.

-Ask patients if they need to Print invoice bills.

-Receiving or replaying an email from our department regarding updating information.

-Discuss cost of service, insurance coverage and payment options with patients.

-Work as a team player to ensure patient receive the best service.

-Maintain quality service.

-Maintain a clean and neat reception area.

-Informing patients about delays and the approximate waiting time.

-Follow orders from superior.

-Professional manner and appearance.

-Updating and verifying patient information at every visit.

-Respect patient rights by maintaining their confidentiality.

-Data entry tasks that are related to the provided services.

-Provide personalized coordinated care, and support for staff and families.

-Treat people with dignity, compassion, and respect despite their religion, color and background.

Qualifications:

-Diploma /Bachelor's degree.

Professional Experience:

-At least 1year experience working as a receptionist.

-Typing skill and computer knowledge is essential.