Client Services Coordinator ( Medical Center - Al Khobar )

Job Title

Duties And Responsibilities:

• Receive calls from patients and answering for their questions and doubts.
• In case the doctors are unavailable or engaged to important meetings, should be informed to the patients and make new appointment.
• Make appointments for the patients of the clinics/units.
• Remained the patients one day before their appointment.
• Schedule re appointments for new, follow up and urgent patients.
• Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
• Prepare and updates weekly appointment schedules.
• Two days a week will be reserved for operations and on call physicians.
• Contact patients with appointments and remind them one day in advance to minimize problems.
• Provide personalized coordinated care, and support for patients and families.
• Treat people with dignity, compassion, and respect.

Qualifications:

• Diploma or Bachelor degree.

Professional Experience:

• At least 01-year experience working as a customer care a Dictaphone system.
• Typing skill and computer knowledge essential.
• An ability to work individually and as part of a team.

Special Skills:

• Ability to communicate in English and Arabic both written and verbal.
• Knowledge of telephone consoles and related equipment.
• Knowledge of customer service standards and procedures.
• Knowledge of international and/or conference call telephone dialing procedures and protocols.
• The ability to concentrate for long periods of time.
• Format typing and computer training.
• Fluent Speak / write in English.