Support Specialist I

Support Specialist I

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You'll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran's disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the Role

The Support Specialist I provides administrative and clerical support to claims pending at levels 3 and 4 of the Social Security Disability process. Must be highly organized and detail oriented. Responsible for a wide range of job duties to include talking to clients on the telephone, data entry, responding to emails, faxing, copying, and printing.

What You'll Do

• Performs essential data entry into the SSA systems. Documents thoroughly and accurately the notes database with any information related to the client's file. When necessary, sets the appropriate task.
• Prints and submits forms to be forwarded to the clients and Social Security. Selects and prepares the correct letters to be sent with these forms. (Both as deemed necessary).
• Processes incoming and outgoing mail.
• Processes emails coming into the general email box.
• Utilizes the task system, taking the appropriate actions on tasks and ensuring that the next task sets correctly.
• Communicates with clients, Associates, and SSA when necessary via phone calls. These communications should be made with empathy, courtesy, and professionalism.
• Sets priorities and organizes workload to maximize productivity and achieve departmental goals.
• Maintain strict confidentiality of client and Allsup information.
• Must complete other responsibilities as assigned.

Qualifications

• High School diploma or GED required, associate's degree with 6 months general office experience or appropriate Allsup experience preferred.
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong organizational skills
• Excellent written and verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.