Customer Service Associate Iii - a1 - Remote Eligible

Allstate Analytical Support Role

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and more recently, device and identity protection.

Key Responsibilities

• Summarizes documents and enters claim system notes

• Documents a claim file with notes, evaluations, and decision-making process

• Contacts third-party carrier to review liability and subrogation response, and obtains information regarding decision to reduce amount paid

• Monitors collection of subrogation recoveries and follows-up with third-party carrier as needed for subrogation payment

Education and Experience

• 0-18 months of related experience

• Bachelor's degree or equivalent experience

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• 0-18 months of experience; bachelor's degree preferred

• Intermediate proficiency in Microsoft Office suite

• Intermediate computer skills with Microsoft Office (Word, Excel, Outlook, PowerPoint) required

• Excellent verbal, written and interpersonal Communication skills

• Eye for detail and accurate preparation of Demand packages

• Excellent knowledge of Subrogation cycle

• Knowledge / Experience of Subrogation/Salvage is preferred

• Ability to utilize available tools to capture information pertaining to scope of damages associated with the loss

• Live through a continuous improvement culture and leverage tools and technology to enhance personal competencies and help meet org level goal

Primary Skills Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery