Claims Service Representative - Remote Eligible

Claims Service Representative

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Benefits to joining Allstate include:

• Flexible work arrangements
• Employee discounts
• Good Office program
• Student loan payment matching program
• Comprehensive retirement savings program
• Annual wellness allowance
• Personal reflection day
• Tuition reimbursement
• Working within the community

The Claims Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

Role Designation: Home Based

As a Claims Service Representative, you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers.

Accountabilities:

• Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
• Handle inquiry calls for both Auto and Property customers, making decisions on claims
• Provide exceptional Customer Experience based on claims service and quality standards
• Responding to customers with empathy, care and concern
• Secure and accurately document all details concerning a loss
• Explain claim process and next steps as necessary
• Set up Method of Inspections and/or Emergency Services where required

Qualifications:

• 1 year of customer service experience
• 1 year auto/property claim adjusting
• Competency in oral and written communication, preferable multilingual
• Skilled in providing exceptional customer service
• Able to work under pressure and high volumes completing tasks efficiently

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.