Agent Services Customer Resolution Support Consultant II - Remote Eligible

Customer Resolution Support Consultant II

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

The Customer Resolution Support Consultant II is responsible for researching and responding to formal complaints on behalf of all areas of the Company, completes claim file sharing requests on behalf of Special Investigations Unit (SIU), and conducts underwriting reviews of business written by Managing General Agencies on behalf of the Company.

We are seeking an insurance professional with comprehensive property and casualty insurance experience. The ideal candidate holds a valid Property & Casualty (P&C) license; candidates without a license must be willing to obtain one during training. Is proficient in managing both formal and informal complaints across various coverage types. This individual is tech-savvy, proficient with Microsoft office programs, and thrives in a remote work environment. They demonstrate exceptional time management, critical thinking, prioritization, and multitasking abilities, and are well-versed in claims processes, compliance standards, and quality assurance processes. Strong research, investigative and written communication skills are essential for success in this role.

Key Responsibilities

• Coordinates, researches, and responds to formal complaints received from various sources, including the Departments of Insurance, Better Business Bureau, Executive Office, Affinity Groups, and other sources
• Reviews and compiles claim documents for File Sharing Requests received from various sources, including law enforcement, the Departments of Insurance, and other insurance carriers
• Conducts timely reviews of policies written by Managing General Agencies on behalf of the Company to include an analysis of underwriting guidelines, third-party reports, billing, rating, and print
• Partners with Underwriting and reviews state regulations and insurance guidelines to develop solutions and make recommendations on exceptions to standard process
• Identifies coaching opportunities, process improvements, and system issues and shares with the appropriate parties
• Assists executive customers who call on the Executive Services line for policyholder service
• Creates, implements and optimizes process improvements

Supervisory Responsibilities

This job does not have supervisory duties.

Compensation

Base compensation offered for this role is $50,700.00 - $78,570.00 Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.