Account Manager

Digital Account Manager (Performance Media)

London

"Good with data. Great with results. Built for big ambition."

All Response Media (ARM) is looking for a talented Digital Account Manager to join our growing London team. Sitting within our high-performing performance marketing function, this role will see you partnering closely with a Senior Account Manager and Account Director to plan, activate and optimise multi-channel digital campaigns across Search, Social, Programmatic Display and Video.

We're looking for a confident, delivery-driven marketer with hands-on planning and buying experience in at least one of Paid Search, Paid Social or Programmatic Display/Video (multi-channel experience is a strong plus). You'll thrive in a fast-paced environment, blending sharp analytical thinking with commercial creativity to drive measurable growth and long-term success for your clients.

Why Join ARM?

ARM is one of the UK's fastest-growing performance marketing agencies. We are now over 130 specialists across London, Amsterdam and Leeds, strategists, planners, creatives and data specialists united by curiosity, craft and a passion for growth.

We manage £250m+ UK and £100m+ EU media spend across TV, digital, offline and SEO, working with brands including Brooks, Omaze and Norton, alongside exciting high-growth start-ups.

We strongly encourage integration across Digital, Data, Systems, Offline and SEO to create an unfair competitive advantage for our clients and meaningful development opportunities for our people. At ARM, you'll benefit from rapid progression, continuous training, genuine ownership, and a friendly, supportive culture.

"Training and development sit at the heart of everything we do."

Every team member has a personalised development plan with clear, meaningful objectives, reviewed and refreshed at every appraisal to keep your growth moving forward. You'll benefit from structured learning through hands-on coaching, knowledge-sharing sessions, external and partner-led training, and access to industry-recognised qualifications such as IPA Foundation, TV Masters and more. In short, we'll give you the tools, support and opportunities to keep learning, progressing and thriving.

How You'll Make An Impact

In this role, you'll take the lead on campaign delivery with growing autonomy, owning planning, activation and optimisation across digital channels, and delivering clear, confident performance updates to clients and internal stakeholders alike.

We're looking for someone who's excited to push boundaries with clients while consistently delivering standout results. You'll bring solid experience planning and buying across multiple digital channels, with the ability to balance data-led precision and creative thinking to fuel long-term growth strategies.

Collaboration is critical to success. You'll have proven client-management experience across B2B and/or B2C, confidently owning day-to-day relationships with key stakeholders and driving long-term partnerships. Internally, you'll work seamlessly across teams to maintain exceptional standards, juggle multiple projects, and keep everything moving forward at pace.

Your Objective:

• Lead the planning and execution of insight-led digital media campaigns
• Translate strategy into high-performing delivery and measurable outcomes
• Harness data to uncover opportunities, shape testing roadmaps and accelerate client growth
• Support the development of junior team members through coaching and quality assurance
• Keep Account Directors fully informed through concise, proactive reporting on performance, risks and opportunities.

Key Responsibilities:

• Build and execute cross-channel digital media plans aligned to client objectives
• Own delivery against targets, ensuring forecasted spend, volume and performance are met
• Manage and develop supplier relationships, including pricing negotiations and performance discussions
• Act as the optimisation lead across channels; support analysts/executives with implementation
• Lead regular performance conversations with clients, including budget reallocation and planning recommendations
• Deliver proactive analysis of trends, results and opportunities; produce clear insights and next steps
• Keep internal stakeholders updated on performance, key metrics and campaign health
• Scope, pitch and execute new initiatives (new channels, tests, measurement approaches, tech opportunities)

What You'll Bring:

Experience

• 2+ years' digital media experience within Paid Search, Paid Social and/or Programmatic Display/Video
• Experience working in a media agency environment
• Strong understanding of how digital channels contribute to the wider marketing mix

Platform Familiarity (all or some of the below)

• Google Ads, SA360, Google Analytics / Adobe Analytics
• DV360, CM360
• Meta Business Manager, TikTok Ads Manager, LinkedIn Ads

Capabilities

• Confident planning / buying mindset with strong optimisation instincts
• Analytical, able to interpret data and communicate insights clearly to clients and teams
• High attention to detail and strong numerical ability
• Excellent stakeholder management, presentation and communication skills
• Proactive, accountable and comfortable taking initiative in a fast-paced environment

Culture and Belonging

All Response Media is a high-performing, friendly agency with a reputation for developing exceptional talent. We're proud of our inclusive culture and our commitment to continuous improvement.

Our people are our greatest asset, and our values guide how we work together, creating an environment where everyone can thrive. It's fast-paced, but highly supportive, with clear opportunities to learn, take ownership and grow, backed by ongoing training and development. Here, every voice is heard and valued.

In addition to working with some of the best people in the industry, we offer:

• Competitive salary and benefits
• Dedicated training time and structured development planning
• Partner-led learning and access to industry qualifications
• Strong progression opportunities supported by a high-performing team
• A genuinely social, connected culture (team socials, media owner socials, client socials and company events)

Benefits you'll love

• Competitive salary + bonus
• 25 days holiday + bank holidays
• Company away day & socials
• Monday breakfast, Friday lunch & loads of treats
• Private healthcare + wellness perks + discounted gyms + more
• Flexi Fridays + birthday time off
• Perkbox & Yulife: freebies + discounts
• Season ticket loan, cycle-to-work scheme
• Long-term service rewards and sabbatical to travel the globe
• Media, technical & managerial training (LinkedIn Learning, etc.)
• Clear progression and training roadmap
• Life cover 4× salary, enhanced sick pay & income protection

Accelerate and fast-track your career with All Response Media.

Here at All Response Media, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. All Response Media fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world