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Customer Support Engineer - Remote Eligible
Assist in training and onboarding new customers to ensure platform understanding.
Remote
Mid-Level
2 months ago
Alloy Automation
Alloy is the connective tissue for the ecommerce software world
3 Similar Jobs at Alloy Automation
✨ About The Role
- As a Customer Support Engineer at Alloy, you will be responsible for providing prompt and effective support to customers by resolving issues and addressing concerns related to the platform and integrations.
- You will identify, document, and report bugs or issues experienced by customers, working closely with the engineering team to ensure timely fixes.
- Collaboration with the Customer Success Manager and engineering team is key to understanding customer needs and prioritizing issues.
- You will utilize debugging and troubleshooting techniques to diagnose and resolve issues in production systems, ensuring minimal disruption to customer operations.
- Maintaining clear and proactive communication with customers is essential, keeping them informed about issue status, resolutions, and updates.
⚡ Requirements
- The ideal candidate will have over 3 years of experience as a developer and in a customer support or technical support role, preferably in a SaaS or tech environment.
- Strong technical skills are essential, including proficiency in debugging and troubleshooting techniques, as well as a solid understanding of APIs, databases, and authentication/authorization mechanisms.
- Excellent verbal and written communication skills are necessary to effectively explain technical concepts to non-technical users.
- A strong problem-solving mindset is crucial, with the ability to analyze complex issues, identify root causes, and implement effective solutions.
- The candidate should have a customer-centric mindset and a passion for helping customers succeed and ensuring their satisfaction.
About Alloy Automation
Alloy is the connective tissue for the ecommerce software world