IT Manufacturing Support Technician

IT Manufacturing Support Technician

Join the front line of our manufacturing innovation! As an IT Manufacturing Support Technician, you will be the primary guardian of the applications that power Allegro's production environment. This is a high-visibility role where your ability to troubleshoot in real-time and manage critical incidents ensures that our global supply chain remains uninterrupted. If you are a resourceful problem-solver who thrives in a fast-paced, high-pressure environment and enjoys collaborating with a global technology team, this is your chance to drive "Innovation with Purpose" from the heart of our operations.

Guardian of Production: Monitor and verify incident tickets, providing vital first-level support for all Production application issues to keep our lines moving.

Rapid Response: Identify and implement "quick fixes" for production issues whenever possible to minimize downtime.

Incident Lifecycle Management: Log the detailed sequence of events for every incident, update ticket statuses in real-time, and prepare comprehensive post-incident reports and documentation.

Strategic Escalation: Know exactly when to escalate complex incidents to the next level of support, ensuring that the right expertise is applied at the right time.

Collaborative Problem Solving: Work closely with other TDS staff and cross-functional teams to resolve multifaceted technical challenges.

System Maintenance: Handle the installation of software and hardware products, including hands-on network troubleshooting, patching, and tracing network lines.

User Empowerment: Support our global team using remote tools (VNC, DameWare, Remote Desktop) and manage Active Directory user and computer accounts.

Stay Ahead of the Curve: Actively monitor latest TDS trends and technologies to recommend practices that more effectively utilize Allegro's IT resources.

The Foundation: A degree from a 3-year technology program or a related field.

The Expertise: At least 2 years of experience in IT maintenance and a minimum of 2 years specifically in a Production Support role.

The "Under Pressure" Mindset: A proven ability to make sound decisions and work independently under pressure in a manufacturing or high-stakes environment.

Communication & Interpersonal Skills: Excellent oral and written communication skills with the ability to easily relate to and collaborate with people at all levels of the organization.

Technical Versatility: Knowledge of Windows environments (XP and higher), Active Directory, and modern ticketing systems like Service Desk.

Adaptability: A resourceful and adaptable nature, ready to pivot as production needs change.

Team Synergy: A strong desire to collaborate and contribute to the success of the broader TDS team.

Join Allegro and become part of a team where your contributions truly matter. We foster a culture of Real Innovation, empowering you to push boundaries, develop cutting-edge solutions, and drive continuous improvement. Your work will create a Real Impact by solving complex real-world challenges that fuel our success and shape the future of technology. You'll experience Real Connection, collaborating with talented colleagues around the globe in an environment built on trust, respect, and a shared purpose. Join us—and help build what's next.