Desktop Support Technician (closes 4/10/2026)

Desktop Support Technician

In Allegheny County, we appreciate people who think big, act boldly, and care about making a difference. You don't have to be from here to feel at home, or to make your mark. With only 1.3 million people in the County, it's small enough for motivated people to get things done. Allegheny County's Department of Human Services (DHS) is a perfect place to get things done that directly affect people in need in a positive and lasting way. We help children grow up safer and healthier, older adults remain able to live independently, and neighborhoods to thrive. Our mission is to improve the health and well-being of people in Allegheny County.

DHS is the largest agency in Allegheny County government, with a budget of nearly $1 billion. DHS serves over 200,000 people a year through services that include: Protecting children and youth from abuse and neglect and preventing future occurrences of maltreatment; improving child wellness through family support, home visiting, early intervention, and in-home services; providing treatment for behavioral health issues such as substance use disorders and mental illness; managing the care of adults with intellectual disabilities; preventing unnecessary nursing home stays; and services that prevent homelessness and provide shelter and housing for families and individuals.

It is innovative. Most recently, the national attention and awards we've gotten are for how DHS integrates data and uses them to improve the safety and well-being of children through tools that support front-line staff in making decisions (using predictive analytics).

DHS is diverse, but we strive to be even more inclusive. Our director has made it his top priority that DHS is "the kind of place where a diverse group of talented people wants to come, grow, and do their best work." This includes equity in hiring and advancement and unleashing the creativity and ideas of staff at every level of DHS.

It has strong, assertive leaders. We do not hire yes-people.

Working in a technical role, the Desktop Support Technician's primary responsibility is assisting in the implementation and maintenance (both proactive and reactive) of DHS desktop computing environment and peripherals. The Desktop technician will maintain an enterprise-level desktop computing infrastructure, as well as the diverse and complex business applications. The technician ensures that solutions meet business objectives while maintaining a high level of user trust and confidence.

The Desktop Support role is professional work in the maintenance, installation, and repair of computers, software, and mobile technology within the Office of Analytics, Technology and Planning (ATP) for the Department of Human Services (DHS). Work is performed independently, under the general supervision of the Desktop Support Team Lead, who reviews, directs, and evaluates the assigned projects. Local and distant travel as required. DHS is an excellent organization in which you can grow your career in Information Technology, and this Desktop Support role is the best place to start.

Responsibilities:

• Prepare and deploy IT related equipment
• Resolve problems and answer questions related to the computing environment
• Contact vendor-support when necessary to resolve issues
• Provide in-depth enterprise IT workstation support to end users
• Serve as a technical liaison to the user community
• Document incidents and problems and escalate issues to the appropriate teams
• Install and update software and Operating Systems
• Install and troubleshoot computer equipment and mobile devices at user locations as required
• Evaluate and recommend available training to satisfy user needs
• Evaluate and recommend hardware, software, and peripheral equipment
• Guide users in hardware and software best practices
• Maintaining equipment inventory
• Rotating on-call after-hours coverage as scheduled by the Team Lead or Supervisor

From time to time, the employee will be required to perform additional tasks and duties as required by the employer, Team Lead, and Managers.

Qualifications:

• Associate degree, or equivalent experience and education, and 2-3 years of experience providing Information Technology end user support
• An understanding of troubleshooting techniques and experience with remote troubleshooting tools
• An understanding of supporting current releases of Windows 11, MacOS, iOS, iPadOS and Microsoft 365
• Proven ability to establish and maintain a high level of user trust and confidence and ability to manage client expectations
• Microsoft Active Directory, Intune and Auto-Pilot familiarity preferred
• Knowledge of ticketing systems
• Knowledge of standard principles and practices of Cybersecurity
• Knowledge of capabilities, requirements, uses, and applications of computers, peripherals, and mobile devices
• General knowledge of Network equipment and networking fundamentals
• Must have a reliable vehicle
• Ability to travel to DHS offices throughout Allegheny County, as needed, to maintain, install, and repair computer & mobile device equipment and software

You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make lives better.

DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.