Claims Service Manager - auto

Auto Claims Team Leader

This position is in our Phoenix, AZ office and leads a team of auto claims service professionals to deliver outstanding customer service and business results.

Job Responsibilities:

• Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains staff by recruiting, selecting, orienting, and training employees; manage employee work schedules including assignments, training, vacations, and paid time off, overtime and ensuring coverage for absenteeism.
• Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.
• Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Develops critical skillsets of their team as well as assisting their team with career development goals.
• Handles escalations, DOI complaints and claims with attorney representation.
• Contributes to business goals, performance metrics, and effectively uses tools & technology.
• Supports workload surges and/or catastrophe operations as needed to include working overtime during designated catastrophe events.

Minimum Requirements:

• Bachelor's degree or equivalent work experience.
• 5+ years auto claims experience.
• Strong analytical and problem-solving skills.
• Strong customer service skills.
• Demonstrated knowledge of Microsoft Office products.
• Must be a team-oriented individual to work with clients, other team members, and internal partners.
• Availability to work after hours and at the weekend as needed.
• Excellent verbal and written communication skills.
• Current TX adjuster license or ability to obtain TX adjuster license.
• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Ability to learn new technologies.

Preferred Requirements:

• Prior experience leading Injury claim professionals.
• A minimum of 2 years' experience handling and managing moderate, severe, and complex injury claims including fatalities and catastrophic injuries.
• Experience managing complex coverage claims.
• Multi state claim licenses a plus.
• CA claim handling a plus.
• Bachelor's degree.
• Prior military service.
• Prior customer service experience.

Benefits: Eligibility to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.

Job Type: Full-time

Location: Phoenix, AZ

Salary: $66,000.00 - $85,000.00 per year

Sign-on bonus included ; amount based on experience