Claims Service Manager - Auto

Position Overview – Auto Claims Manager | Chandler, AZ

We're looking for an experienced Auto Claims Manager to lead a team of Auto Claims professionals in our new Arizona office. In this leadership role, you'll inspire, guide, and coach your team to deliver exceptional results and customer service.

You'll play a key part in shaping the culture and success of this new location developing your team, improving processes, and ensuring that business goals are achieved with professionalism and efficiency.

Key Responsibilities

• Lead a team of Auto Claims professionals to meet and exceed performance and service goals.
• Communicate job expectations clearly; plan, monitor, and appraise performance results.
• Recruit, train, and develop employees while managing schedules, assignments, and workload.
• Provide coaching, feedback, and support to foster continuous learning and professional growth.
• Handle escalated claims, DOI complaints, and attorney-represented cases.
• Maintain high service and quality standards through regular review and process improvement.
• Partner with leadership to develop and implement strategic goals and initiatives.
• Promote open communication through regular meetings and team engagement.
• Support catastrophe operations as needed, including occasional overtime during surge events.

Minimum Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years of Auto Claims experience.
• Strong leadership, analytical, and problem-solving skills.
• Proven ability to deliver superior customer service.
• Excellent communication (verbal and written) and organizational skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Must hold or be able to obtain an active Arizona Adjuster License.
• Ability to work in a fast-paced environment and adapt to changing systems and processes.
• Availability to work after hours or weekends as needed.

Preferred Qualifications

• Prior experience managing Injury Claim professionals.
• 2+ years handling or managing complex injury claims, including catastrophic losses or fatalities.
• Experience managing complex coverage or multi-state claims (CA experience a plus).
• Bachelor's degree strongly preferred.
• Prior military service or customer service leadership experience a plus.

Benefits

• Competitive annual salary: $75,000 - 98,000 plus Bonus! Based on experience
• Comprehensive benefits package including:
• Medical, Dental, and Vision insurance
• Paid Time Off and Paid Holidays
• Opportunities for professional development and career advancement

Location

Chandler, Arizona (New Office – Be part of something exciting from the start!)

Why Join Allcat?

• Be part of the launch of a new, growing Phoenix team.
• Lead a talented group of professionals in a supportive, high-performance culture.
• Work with a company that values innovation, teamwork, and doing things the right way.