Client Service Representative

Client Service Representative

All Care Therapies is a rapidly growing IT and Medical back office Management Company. We provide superior consulting and management services for the healthcare industry. All Care Therapies brings a fresh and innovative approach to back office healthcare management.

Job Description

Client Service Representative Number of Positions: 10 Nos. Location: Chennai Shift timing: Night Shift IST (9pm to 6am IST)

Position Summary: Client Services Representative to provide excellent customer service and support to our clients. The successful candidate will handle client inquiries, resolve issues, and ensure clients are satisfied with our services. The ideal candidate will have strong communication skills, be detail-oriented, and have strong customer service orientation.

Responsibilities:

• Respond to client inquiries through email, phone, and chat support channels
• Provide accurate and timely information to clients regarding their accounts and services
• Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
• Assist clients with setting up new accounts and services
• Proactively reach out to clients to ensure satisfaction with our services and address any concerns
• Maintain accurate and up-to-date client records and documentation
• Work collaboratively with internal teams to ensure client needs are being met
• Continuously improve knowledge of our products

Qualifications

• High school diploma or equivalent; college degree preferred
• 2+ years of experience in a customer service or client support role
• Strong written and verbal communication skills
• Ability to multitask, prioritize and manage time effectively
• Excellent problem-solving skills
• Proficient in Microsoft Office and experience with customer service software and tools
• Ability to work independently and as part of a team
• Strong customer service orientation and a positive attitude

Additional Information

Benefits:

• Group Health Insurance
• Leave Encashment on Gross
• Yearly Bonus
• 12 Paid Indian & US Holidays
• Home pick up and drop company transportation

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.