Operational Support Analyst - Hybrid Role

Operational Support Analyst

The operational support analyst is responsible for data maintenance, administration, and providing subject matter expertise to team and client.

Responsibilities:

• Assessing situations with a broad view, develop and implement strategic approaches
• Administering benefit plans and providing subject matter expertise to client
• Understanding unique benefit plan structure with complex eligibility and apply specific benefit rules
• Using Excel skills to match, reconcile, analyze, identify potential issues, and/or create custom reports from multiple data files and sources
• Reviewing client requests and determine best approach to meet client needs
• Tracking and complete weekly, monthly quarterly and annual processes to ensure completion and accuracy
• Assisting participants with eligibility issues and inquiries and perform other work duties as assigned.
• Researching requests and provide accurate and timely responses. Identify and implement automation opportunities
• Other as they occur to ensure client satisfaction.

Requirements:

• Possess bachelor or equivalent work experience required
• Possess analytical, problem-solving, and organizational skills
• Able to quickly master and apply new concepts
• Possess project and client management experience
• Possess intermediate to advanced skill level in Excel. Ability to work independently as well as part of a team.
• Able to adapt with changing priorities results-oriented environment, limited travel may be required.
• Possess verbal, written, and interpersonal communication skills and the ability to facilitate effective conversations with client and internal team.
• Possess four or more years of professional office work experience.
• Possess two or more years of benefits (ideally health and welfare) experience.

Alight requires all virtual interviews to be conducted on video.

Flexible Working:

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits:

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

Our commitment to Inclusion:

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement:

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country:

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Salary Pay Range:

Minimum: 49,500.00 USD

Maximum: 93,500.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit Wellbeing and Benefits Selector Page - Alight.