Internal Account Manager

Internal Account Manager

Aliaxis: We make life flow

What does that mean? If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café… In fact, we rely on fluids everywhere and every day. That's why Aliaxis are here to help create the safest, most effective, and reliable solutions for sustainable fluid management.

The Opportunity/Role

We have an exciting new opportunity for an Internal Account Manager to join our operations here in Huntingdon, Cambs. Reporting to the Head of Customer Operations, you will manage key customer relationships to ensure high satisfaction, collaborating with Sales, Customer Service, and Supply Chain teams to fulfil commitments, strengthen external partnerships, and optimize internal processes for seamless service delivery.

Main responsibilities will include:

• Prioritise safety while meeting customer service and delivery expectations.
• Manage customer relationships, lead service reviews, and ensure contractual commitments are met.
• Collaborate across teams to align customer needs with supply chain and business priorities.
• Conduct performance reviews, analyse service data, and proactively address challenges.
• Optimise processes, guide sales and customer service teams, and support business development.
• Train, coach, and support team members while driving service improvements across departments.

Salary: £33,000 per annum

Requirements:

• Experience of managing relationships with large customers in a B2B environment
• Operational knowledge of core supply chain disciplines, particularly relating to planning, warehouse, and logistics
• Ability to manage multiple priorities while maintaining standards under pressure
• Analytical and able to interrogate reports and assimilate data
• Adept at solving complex problems
• A confident and professional influencing style
• Self-motivated, driven, and positive
• Experience and confidence in using Microsoft Office applications, especially Outlook and Excel
• High level of accuracy and attention to detail
• Commitment to own personal development

Benefits:

• 33 days holiday (inc bank holidays) & holiday purchase scheme
• Life Assurance 6x annual salary
• Critical illness cover
• Health and Dental Cash Plans
• Pension contribution up to 10%
• Enhanced parental leave
• Great discounts on local retailers and restaurants
• Fantastic Health & Wellbeing package including an Employee Assistance
• Cycle to work scheme
• Plus many more

Equal Opportunity Employer

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company's "Growth with Purpose" strategy.

For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.