Customer Services Coordinator

Customer Services Co-ordinator

Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where your communication and organizational skills make a real impact? If so, we'd love to hear from you!

About the Role

As a Customer Services Co-ordinator, you'll be the first point of contact for our valued customers—playing a key role in ensuring their experience with Aliaxis UK is seamless, professional, and positive. You'll manage the full sales order process from enquiry to delivery, resolve issues with care and efficiency, and act as the voice of the customer within our business.

What You'll Be Doing

• Building and nurturing customer relationships to deliver service excellence
• Managing inbound and outbound communications via phone, email, and occasionally face-to-face
• Overseeing the sales order process and ensuring timely delivery
• Handling customer concerns and complaints with empathy and professionalism
• Collaborating with internal teams to meet customer expectations
• Identifying opportunities to improve service and drive sales

What We're Looking For

• Proven customer service experience, ideally in a manufacturing or B2B setting
• Clear and professional communication skills—written and verbal
• A proactive, self-starting attitude with a strong team spirit
• Ability to thrive under pressure and manage multiple tasks
• Commercial awareness and ability to spot opportunities
• Proficiency in MS Office and ideally ERP systems (Dynamics AX12)

Benefits of Working for Us! 6x Life Assurance Critical illness cover Pension contribution up to 10% Dental and healthcare cash plan Holiday purchase scheme Enhanced parental leave Great discounts on local retailers and restaurants Fantastic Health & Wellbeing package including an Employee Assistance Programme and access to My Strength Cycle to work scheme Plus many more

At Aliaxis UK, everyone is welcome. We don't want you to 'fit our culture', we want you to help us develop it and celebrate the unique talents of every single one of our colleagues. We're committed to nurturing a diverse and inclusive workplace where everyone has the same opportunities. We strive to make sure everyone feels like part of our business, where colleagues care about each other and feel empowered. We recognize that for Aliaxis UK to thrive, our colleagues need to thrive too.

We understand that applying for a job can sometimes be a challenge. While we continually work hard to ensure our application process is as straightforward as possible, we're here to support you should you require any reasonable adjustments - after all, we want you to shine! Just let our recruitment team know at the earliest opportunity who will be happy to help.