Senior Service Desk Technician

Senior Service Desk Technician

At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.

Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.

The Aleut Federal motto is "We are One" because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.

Aleut Federal is seeking a Senior Service Desk Technician for a hybrid role in Colorado Springs, CO or Reston, VA. The position supports remote and on-site users through technical assistance, troubleshooting, and maintenance of hardware, software, and system applications. Duties include inventory management, device installation/configuration, system documentation, and routine admin tasks such as account management and system maintenance. Requires 8+ years' help desk/PC support experience, knowledge of Microsoft 365, Entra, cloud technologies, and client/server applications, with strong communication and customer service skills. Preferred: advanced technical education, industry certifications, and experience configuring network devices and managing inventories.

Responsibilities:

• Supports day-to-day customer support and troubleshooting activities; resolves technical issues reported by remote and on-site users.
• Maintains and operates system applications on user computers.
• Maintains all hardware and software inventories and assets as a daily, critical responsibility.
• Installs, configures, and maintains devices in support of contract requirements.
• Maintains system documentation.
• Establishes and manages support related project timelines and short-term goals.
• Provides technical assistance, training, and hands-on help for users of systems in compliance with project-related requirements and quality control plans.
• Recommends future desktop requirements and system enhancements.
• Performs routine system administrative functions including user file transfers, disk management, addition/deletion of user accounts, installation, configuration, testing, maintenance, and troubleshooting.
• Performs other duties as assigned.

Requirements:

• At least eight (8) years of Help desk support, including PC support, diagnostic/troubleshooting/repair experience, or equivalent.
• Knowledge of client/server applications and procedures.
• Knowledge of Microsoft 365 and Microsoft Entra.
• Familiarity with system documentation standards and procedures.
• Knowledge of Saas, Paas and Iaas technologies and applications (Cloud operations).
• Experience with remote communications operations involving a variety of protocols.
• Ability to work effectively across the organization with management, other team members, and customers.
• Ability to coordinate and communicate activities, status updates, outage notifications and schedule information with clients, other IT personnel, and other team members.
• Excellent customer service skills.
• High school diploma or GED.
• Must be able to pass pre-employment background screening.

Preferred:

• Advanced education in computer science, management information systems, or Mathematics.
• Current IT or vendor specific certifications (CompTia, Microsoft, FortiNet, Cisco, Azure, etc)
• Knowledge of configuring network devices like routers, switched, and wireless access points, preferably Fortinet.
• Inventory control experience.

Locations: This is a hybrid position where the work will be performed both remotely and onsite according to business needs. The work can be fulfilled from either Colorado Springs, CO or Reston, VA.

We will be accepting applications for this position until 08/29/2025 at 11:59p EST.

Rate: $110K - $125K (final rate based on experience and location)

Aleut offers the following benefits to eligible employees:

• Health insurance
• Dental/Vision Insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401k, and match

Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.