Computer User Support Specialist

Computer User Support Specialist

At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.

Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.

The Aleut Federal motto is "We are One" because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.

The Computer User Support Specialist provides advanced end-user IT support for AF TENCAP, managing Tier 1 and some Tier 2 service desk operations across multiple security classification levels. This role analyzes complex technical issues, recommends effective solutions, and coordinates with cross-functional IT teams to optimize system performance and user experience. Operating with a high degree of autonomy, the specialist proactively resolves issues, adapts to evolving mission requirements, and educates users on system capabilities and cybersecurity best practices. A constant focus on IT security vigilance is essential to safeguard AF TENCAP's mission-critical systems and data.

Essential Job Functions:

• Analyze complex end-user technical issues, interpret requirements, and recommend optimal solutions to maintain operational continuity across multiple classification levels.
• Manage the AF TENCAP help desk Tier 1 and some Tier 2 operations, oversee ticket workflows, and coordinate escalations to higher tiers or external agencies.
• Lead troubleshooting efforts for hardware, software, and network access problems, ensuring timely resolution and compliance with security protocols.
• Assess service desk performance metrics, drive process improvements, and optimize customer service delivery.
• Facilitate onboarding/offboarding processes, ensuring accurate account provisioning, equipment allocation, and access control.
• Implement configuration and deployment of end-user devices, operating systems, and software in accordance with AF and DoD standards.
• Advise leadership on user support trends, recurring issues, and technology upgrade opportunities.
• Consult with internal divisions and external partners to resolve complex system integration or access challenges.
• Educate users on system capabilities, security best practices, and AF TENCAP IT processes through formal and informal training.
• Coordinate with the network, system administration, and information security teams to align user support with broader IT operations.
• Maintain constant IT security vigilance, promptly identifying, reporting, and assisting in the mitigation of potential threats, in alignment with DoD 8570.01-M and AF cybersecurity directives.
• Operate with a high degree of autonomy, recognizing that AF TENCAP's unique mission environment requires proactive problem-solving, independent decision-making, and adaptability to rapidly changing operational priorities.

Education/Training:

• High School Diploma.
• Hold and maintain an 8570 IAT II compliant certification (Sec+).

Experience:

• 2+ years of IT support experience
• Experience using Microsoft Office applications and common troubleshooting tools.
• Experience using PowerBI, PowerAutomate, and/or PowerApps.

Skills/Abilities:

• Strong communication and problem-solving skills.

Physical Demands:

• Must be able to sit for prolonged periods.
• Must be able to bend, stoop, kneel, and/or squat.
• Must be able to perform repetitive tasks or motions for prolonged periods.
• Must have sufficient physical strength, balance, hand-eye coordination, and stamina to complete various tasks.

Work Environment:

• This is an Onsite position that requires work to be performed onsite at a customer location.
• Working indoors in an office or home office environment.

Special Requirements:

• Must have or be able to obtain and maintain a Top Secret/SCI clearance.
• Must be able to be cleared for base or site access.
• Must be a US Citizen.

Locations: This position will be expected to perform duties at the customer facility within Colorado Springs.

Rate: $76,500 - $85,000 (final rate based on experience)

Closing Date: We will be accepting applications for this position until 5 September 2025.

Aleut offers the following benefits to eligible employees:

• Health insurance
• Dental/Vision Insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401k, and match

EEO Statement: Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.