Manager I, Network & Server Operations

Network Operations Manager

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.

Working in IT at Alcon is more than working on one specific area or on one specific project. It is about having concrete influence of Alcon`s business efficiency, helping increase reach and building customer-friendly approach. It is about improving services and streamline processes that help people see better.

Globally, we share a bond - seeing better enhances our quality of life. This is your chance to make contributions to a leading company that you can be proud of every day and help make a positive impact that can benefit yourself, your loved ones, your community and our world!

Join Alcon and help the world See Brilliantly!

The Network Operations Manager will lead day-to-day network operations, ensure high availability of enterprise network services, and manage a team of network engineers/analysts. This role requires deep technical expertise, strong people leadership, and the ability to operate in a 24x7 global support environment.

Key Responsibilities:

• Lead, manage, and mentor a team of Network Analysts/Engineers, ensuring operational excellence and continuous skill development.
• Oversee implementation, administration, migration, and troubleshooting of enterprise network technologies including WLAN, LAN switching, Routers, SD-WAN, BlueCat, and CUCM.
• Act as an escalation point for complex network incidents, driving timely resolution and root-cause analysis.
• Ensure network operations align with ITIL processes, SLAs, and enterprise standards.
• Manage operational workload through ServiceNow, including ticket handling, reporting, and trend analysis.
• Partner with engineering, security, and architecture teams to support network improvements and transformation initiatives.
• Support change management activities across pre and Production environments, ensuring stability and risk mitigation.
• Operate in a rotational shift model, including evenings, nights, and weekends, to support global operations.

What We Can Offer You:

• An opportunity to work in a fast-paced, agile environment supporting critical enterprise network services.
• The chance to be part of building and evolving Alcon's global Network Infrastructure.
• Collaboration with highly motivated professionals who are passionate about delivering meaningful outcomes.
• Empowerment to design and influence solutions that deliver maximum customer and business value.
• Access to professional development and continuous learning opportunities.
• Exposure to a truly international work environment, with daily collaboration across global teams and regions.

Key Requirements/Minimum Qualifications:

• 10+ relevant years of hands-on experience in network implementation, administration, migration, and troubleshooting.
• Strong expertise in Cisco and Juniper Mist platforms (Must Have).
• Good knowledge of Network Security concepts and technologies.
• 2+ years of experience managing or leading a team of Network Engineers.
• Solid experience across enterprise networking technologies including WLAN, LAN, Routers, SD-WAN, BlueCat, and CUCM.
• Proven experience working in ITIL-based operational environments.
• Hands-on experience with ServiceNow for incident, change, and reporting activities.
• Ability to work effectively in a fast-paced, 24x7 operations environment.

Skills for Success/Preferred Qualifications:

• Demonstrated ability to work effectively and collaboratively across cross-functional teams, including engineering, security, and operations.
• Strong hands-on experience with ServiceNow, including incident, change, and request management, reporting, and trend analysis.
• Proven ability to drive process improvements, standardization, and operational efficiencies in a 24x7 support environment.
• Experience partnering with service providers, telecom vendors, and supplier support organizations to drive issue resolution and service quality.
• Solid experience working with Cisco and Juniper environments, including enterprise networking products, network management tools, Cisco WLC, ISE, and Bluecat DDI.
• Good working knowledge of Network Security concepts, with the ability to collaborate on security incidents.
• Proven experience configuring, operating, migration and troubleshooting LAN/WAN environments in large-scale enterprise networks.

Work hours: 6 AM to 3 PM IST and 2 PM to 11 PM (Rotational shifts)

Relocation assistance: Yes

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.