Associate II, Surgical General Field Sales & Account Management

Associate II, Surgical General Field Sales & Account Management (Professional Path)

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. The Associate II, Surgical General Field Sales & Account Management (Professional Path), is primarily responsible for achieving sales targets and driving sales, promotion, and development within designated accounts. You will build and implement sales plans, support the patient journey, and position Alcon and its brands effectively. Specifics include:

• Achieve sales targets for specific accounts and establish a sales/business plan for a designated client base or specific sales program

• Drive sales, promotion, and development in designated accounts to reach commercial goals

• Develop and maintain long-term relationships with key customers by acquiring a thorough understanding of their needs and requirements

• Expand relationships with existing customers by proposing solutions that meet their needs and objectives

• Develop customer development strategies and dedicated Account Management (KAM) action plans

• Lead the preparation of strategies and individual tactical plans, providing strategic input for account analysis and key programs

• Prepare and negotiate contracts, guiding initiatives targeting specific accounts

• Analyze market situations, including competitive intelligence on accounts and competitors

• Organize customer events and other programs independently or with the marketing/medical department, in line with business tactical plans

• Contribute to stakeholder mapping, including segmentation and profiling, and provide accurate data for the Alcon Customer Relationship Management system

All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

Key Responsibilities:

• Achieve set periodic Sales targets of the assigned territory & Brands.
• Attainment of Sales volume / mix objectives and improvement of sales mix.
• Implement adequate sales and promotional strategy that increases Alcon market share in Units and values in the market in constant collaboration with Marketing and other business & support units in the assigned geographical market.
• Regular feed back to the Area Manager and Brand Manager on market and competition activities.
• Rigorously Work in ORs to constantly promote Alcon products
• Collaborate with Tech Service team to provide after - sales service to customers.
• Implementation of promotional and sales call frequency based on efficiency tools to maximize impact of sales calls (i.e. Customer ABC analysis, territory administration, routing, etc.)
• Ensure to work closely with IS for generation equipment lead list/Follow up for demo/monitoring of IOL CMA compliance.
• Take support of IOL specialist for development of AT IOL`s business in the area
• Efficient, timely and accurate reporting of Sales activities, results, opportunities & threats to Area Business Manager. Monitor, control and ensure receivables in line with the company policies.
• Utilize all Marketing resources like/Product literatures/tools/patient aid literature/posters/ in the field. Ensure to attend maximum of your customer to ACT/ART/RTM/CME with maximum ROI by increasing sales & customer conversion.
• Facilitate Collection of payments within the credit norms specified
• Regular reporting in SALSA. To maintain the desired call average per month and frequency of calls to be done as expected with respect to Dual Ranking of Customers. Call objectives should be managed to give focus on various Products as agreed.

Minimum Qualifications:

• Graduate in Science, Engineering. Pharmacy
• 2 - 6 years selling experience in Pharma/Medical Devices Industry. Sales experience in Medical Devices industry will be preferred and advantage.
• University Graduate/Post Graduate in Science, Engineering. Pharmacy
• 3+ years selling experience in Pharma/Medical Devices Industry. Sales experience in Medical Devices industry will be preferred and advantage

Employment Scams Alcon is aware of employment scams which make false use of our company name or leader's names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.