Associate II, Field Technical Service Engineer

Associate II, Field Technical Service Engineering

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.

The Associate II, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment functions effectively, solving complex issues, and recommending new products. You will build customer relationships and document service logs using advanced technical skills and problem-solving abilities. Specifics include:

• Tackle highly complex tasks and contribute to cutting-edge projects
• Ensure all Alcon equipment at customer sites and demo equipment function effectively as per specifications
• Identify and correct complex start-up problems
• Research, evaluate, and recommend new products or equipment upgrades that meet customer needs
• Develop ongoing customer relationships to secure future business, including AMC/CAMC sales and renewals
• Instruct clients on proper equipment usage and operation
• Document and maintain clients' service logs
• Prepare reports for product failure analysis and serviceability issues, escalating to relevant engineering teams
• Adhere to GxP regulations by following SOPs, maintaining accurate documentation, ensuring quality control, and completing required training
• Meet individual job requirements and contribute to overall organizational compliance
• Commit to continuous improvement and regulatory compliance

All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.