Apprenti Service Client

Client Administration Representative

Blagnac, France

Full time

End Date: September 23, 2025 (Less than 1 hour left to apply)

R-2025-42405

Receive and process all requests received on the Grands Comptes Vision Care client messaging in a professional manner. Take charge of client requests and questions and, when the response is not within the domain of expertise of the Grands Comptes Sales Advisor, forward the request or question to the competent person. Ensure that they provide the expected response to the client, within the agreed deadlines. Enter orders by checking product availability and ensuring that the entered orders are consistent with the customer's requests. Contact the client in case of doubt or misunderstanding about their requests. In the case of product unavailability, use the tools available (SAP System, Report sent by the Supply Chain Department, Warehouse website, back order file) to inform the client of the situation. Take all necessary measures to minimize the impact on the client (e.g. propose replacement products, commercial gestures, etc.) in agreement with the account managers and relevant divisions. Take charge of disputes and resolve them quickly, efficiently, and explicitly for the client. In the case where the resolution of a dispute exceeds the competencies of the person in charge of the position, they must call on specialists within the Alcon structure and coordinate their action to resolve the dispute. Take charge of the follow-up of OTI Vision Care internal controls. Ensure effectively that there are no inconsistencies in the daily and end-of-month reports. If not, take corrective measures to solve the anomalies or address the competent persons if necessary. Assist in continuing education sessions in a way