Senior Systems Engineer

Senior Systems Engineer

To provide operational support across Alchemy's estate of devices, network infrastructure, and end user computing related cloud services including health checks and reporting. Diagnose and resolve faults in physical and cloud-based services and infrastructure supported by the Systems Engineering team. Take ownership of configuring and maintaining Alchemy's Physical and virtual network infrastructure, including LAN, WAN and Telephony. Maintain the Security integrity of the Systems Engineering service portfolio including patching, automated vulnerability assessments, Firewalls, software Security suites and MDM. Proactively educate Alchemists, instilling a security first mindset through the use of our automated phishing and exploit awareness toolsets. Support Alchemists in becoming as self-sufficient as possible by providing self-service tools, and creating knowledge base articles to improve incident and event resolution efficiency. Manage events, incidents, problems, requests and changes in line with ITIL best practice, ensuring that SLA's are maintained. Act as a cross-media Point of Resolution for all Systems Engineering issues. Analyse and measure your services with standardised global metrics to develop, communicate and action continual process and technology improvements. Work without continuous supervision and be trusted to provide professional support services to your fellow Alchemists. Provide proactive monitoring and management of Systems Engineering services to your fellow Alchemists. Manage, respond to and resolve all End User based incidents and events. Install, configure and manage End User Devices and Applications. Work to proactively prevent Security threats to your service portfolio, End User Devices and Applications. Should any occur, immediately respond effectively to and contain those IT Security threats and incidents. Maintaining agreed SLA levels, assuring quality of delivery at all times. Ordering and installation of hardware as required. Creation of relevant technical diagrams and documentation. Ensuring that your endpoint fleet and environments adhere to established standards and frameworks, meeting any compliance requirements at all times. Input into the design and implementation of new platforms, services and infrastructure including the creation of associated documentation. Completing internal moves and changes as required. Set up new sites and locations as required. Ensure all logs for equipment and users are maintained. Providing support to Alchemists whether remotely or in person. Keeping up to date with industry trends and technology developments. Identifying and sharing relevant architectural patterns. Contributing towards creating a culture of metrics and data to drive continuous improvement. Working closely with Infosec to ensure Security 'shifts left'. Collaborating closely with the Engineering teams, promoting a DevOps culture.

A high degree of technical knowledge and competence. Demonstrable ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems. 2nd/3rd line knowledge of a wide range of end user devices including printers, workstations, tablets, phones, laptops and associated modern operating systems for Windows, Apple, Linux. Practical administration experience of SharePoint Online. Practical administration experience of MS Teams. Practical experience of deploying and managing MDM services (Intune & Jamf). Excellent verbal and written English skills are essential. Excellent working knowledge of Chrome, IE & Safari. Experience of liaising with 3rd party suppliers. A full driving licence is essential for this role. Practical use of Service desk tools. Practical experience of working in teams across multiple geographies and timezones.