Sales Support Coordinator - Remote Eligible

Sales Support Coordinator

We are seeking a highly organized and proactive Sales Support Specialist to join our dynamic sales team. The Sales Support Specialist will play a crucial role in supporting our sales efforts by ensuring smooth and efficient operations. This individual will handle a range of administrative tasks to facilitate sales activities, maintain customer relationships, and provide exceptional support to our sales representatives and customers. PLEASE NOTE ADVANCED EXCEL SKILLS IS A REQUIREMENT TO BE CONSIDERED FOR THIS POSITION.

Responsibilities:

• Process sales orders accurately and efficiently, issue invoices, and chase down customer payments. Coordinate with logistics team to oversee the processing/shipping of orders to ensure timely delivery and customer satisfaction. Handle order-related inquiries and resolve any issues that may arise.
• Assist in all aspects of the RMA return process, including receiving, documenting, verifying, and processing product return inquiries. Communicate RMA status and resolution to customers, keeping them informed throughout the process. Work closely with finance and logistics departments to resolve RMA issues promptly.
• Assist sales representatives with sales-related inquiries, order entry, product information, and inventory requests.
• Provide excellent customer service by responding to customer inquiries and addressing concerns in a timely and professional manner. Resolving customer issues/complaints or escalating complex issues to higher-level support or management as needed.

Requirements:

• Proven Experience: Previous experience in a sales support or administrative role is preferred
• Data Entry: Strong data entry skills with an intermediate knowledge of Microsoft Excel
• Organizational Skills: Excellent organizational and time-management skills to handle multiple tasks efficiently
• Attention to Detail: Meticulous attention to detail to maintain accurate records and error-free data entry
• Communication Skills: Strong written and verbal communication skills to effectively interact with customers in a professional manner
• Technological Proficiency: Familiarity with MS Office Suite and Apple/Microsoft OS
• Team Player: Ability to communicate and collaborate effectively with the sales team as well as other departments
• Problem-Solving Abilities: Resourceful and proactive in resolving issues and finding solutions
• Customer-Centric Approach: A customer-oriented mindset with a dedication to providing exceptional service
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing

Job Type: Full-time