Service Coordinator

Service Coordinator

The Service Coordinator invoices Time and Material, Service Subscription and Small Job Projects. The position will ensure that invoicing is performed in a timely manner. The Service Coordinator assists with coordinating and scheduling Service field technicians. This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

Responsibilities include:

• Serves as the main point of contact for invoicing Time and Material, Service Subscription and Small Job Projects
• Set up T&M projects in ERP System
• Review Work orders daily and determine if billable
• Upon notice from Payroll Administrator, complete Invoicing for work completed the previous week
• Follow up on outstanding receivables and work with Business Manager to determine course of action for past due amounts
• Enter new service agreement projects in ERP system and schedule associated Preventative Maintenance site visits
• Complete Monthly Service Subscription billing by the 6th business day of the month for any customer with an active Service Agreement
• Maintain Service Subscription accrual schedule throughout the month
• Follow up on outstanding receivables and work with Business Manager to determine course of action for past due amounts
• Upon notice from Service Manager, invoice small job projects
• Attend monthly small job meeting with Service Manager and Business Manager
• Follow up on outstanding receivables and work with Business Manager to determine course of action for past due amounts
• The Service Coordinator is responsible for dispatching service system specialists and ensuring superior customer service
• Serves as a point of contact for service customers by answering calls and emails to ensure customer expectations are met
• Proactively follows up with customers after completion of service visits
• Work with Service Manager to determine scheduling and movement of manpower and materials
• Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs)
• Effectively utilizes Service Software in the delivery and management of service activities: opening work orders, supporting and scheduling planned preventive maintenance visits and updating customer information
• Provides administrative support.
• Delivers outstanding customer service.
• Performs other duties as assigned.