Enterprise Account Manager - Data Centers

Enterprise Account Manager

The Enterprise Account Manager is responsible for managing and growing relationships with a select portfolio of high-value enterprise customers in the Data Center vertical. This role focuses on delivering integrated EPMS and BAS solutions that meet the most demanding requirements for uptime, scalability, and operational intelligence. The EAM will act as the customer's trusted advisor, ensuring satisfaction, driving account expansion, and aligning Albireo Energy's offerings with the customer's long-term strategic objectives.

Essential Functions:

• Serve as the primary point of contact for assigned enterprise accounts, ensuring consistent engagement at executive, operational, and technical levels.
• Develop and execute strategic account plans to expand revenue, strengthen relationships, and position Albireo Energy as a preferred partner.
• Facilitate quarterly business reviews (QBRs) to align goals, review performance, and identify new opportunities.
• Maintain deep understanding of customer business drivers, technical requirements, and strategic priorities in mission critical environments.
• Identify opportunities for expansion within existing accounts, including system upgrades, expansions, and new site deployments.
• Collaborate with estimators, engineers, and business development to design EPMS and BAS solutions tailored to each customer's operational and compliance needs.
• Lead pursuit strategies for major opportunities, leveraging competitive intelligence and Albireo Energy's full portfolio.
• Ensure opportunity management best practices in CRM, including stage progression, forecasting, and win/loss analysis.
• Customer Success & Delivery Support
• Partner with operations and project teams to ensure successful project execution, meeting performance, schedule, and budget targets.
• Monitor system performance and service contract compliance to ensure customer satisfaction and retention.
• Proactively address issues, risks, or escalations to maintain trust and long-term engagement.
• Market & Industry Engagement
• Stay current with trends, standards, and emerging technologies in Data Center controls, EPMS, and BAS.
• Represent Albireo Energy at industry events, trade shows, and customer-facing forums.
• Provide feedback to product and service teams on evolving customer needs and competitive dynamics.