Support Services - or Supv

Supervisor Support Services - OR

This position requires a high school diploma, with a degree preferred. Candidates should have strong organizational skills, along with significant experience in materials management and prior supervisory experience. The scheduled hours for this role are Monday through Friday, 6:30 AM to 3:00 PM.

Job Summary

The Supervisor Support Services - OR works directly with the Business Manager and coordinates activities and resources which promote efficient functioning of support activities for the O.R. These services include fiscal, personnel, administrative, Materials Management and Computerized Data Management activities.

Job Functions

Essential Functions

• Ensures that staff are competent, patient centered, and participate in quality improvement processes.
• Assures safe, clean environment in collaboration with other hospital departments.
• Facilitates cooperation and collaboration across the organization through interdisciplinary teams and other approaches as indicated.
• Establishes and maintains open, honest communication.
• Articulates clear expectations with staff and members of the health care team.
• Creates a team climate characterized by honesty, trust and open communication.
• Communicates effectively at all levels within the organization and with external customers and agencies.
• Fosters a multicultural environment through developing qualified individuals; maintains an environment which values diversity; avoids passing value judgments.

Service-Wide Leadership:

• Demonstrates effective problem-solving.
• Assists with planning and monitoring Support Services budget.
• Assists with Value Analysis Team savings reports and initiatives.
• Completes all administrative, fiscal and personnel functions in an appropriate and timely manner.
• Demonstrates responsibility and accountability for decisions made within as defined patient population/unit.
• Demonstrates responsibility for assuring that legal and risk management principles are included in the decision-making process at the defined patient population/units areas.

Human Resources Management:

• Ensures appropriate availability and utilization of human and material resources to assure quality patient care.
• Assigns, monitors, directs, and evaluates work of, as well as trains a multi-disciplinary workforce.
• Demonstrates the ability to support, adjust, and apply changes to the defined patient population/unit as a result of an evolving organization, service, and health care environment.
• Supports staff during the change process to implement changes effectively; evaluates the process as well as the outcome.
• Provides an environment which encourages innovative approaches for the defined area and the organization, while maximizing efficiency and effectiveness.
• Establishes and maintains credibility through fair, consistent and supportive behavior in all situations.
• Assists staff in development of corrective action plan to facilitate achievement of individual and unit goals.

Knowledge of the Healthcare Environment:

• Applies knowledge of logistics, supply chain, and materials management principles into practice.
• Utilizes knowledge to accomplish the goals for a defined area, based on the mission, vision, values, and direction of the organization.
• Supports achievement of outcomes for defined patient population which are consistent with the mission, vision, and goals.
• Takes responsibility for own professional and personal development.

Quality and Regulatory Compliance:

• Participates in Lean and quality/process improvement efforts to continuously improve supply chain management.
• Prioritizes multiple, competing tasks based on changing business needs and complete work within deadlines.
• Assesses need for, and initiates change as a result of the evolving organizational, service, and health care environment.
• Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.
• As assigned, conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports.
• Is aware of and compliant with all hospital and regulatory agency safety goals and objectives.

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions given by their supervisor subject to reasonable accommodations.

Patient Care Options

Non Clinical

Required for All Jobs

• Maintain strict adherence to the Albany Medical Center Confidentiality policy.
• Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities.
• Comply with all Albany Medical Center Policies.
• Comply with behavioral expectations of the department.
• Maintain courteous and effective interactions with colleagues.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully completes Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Qualifications

Education

Bachelor's Degree Required

Equivalent combination of relevant education and experience may be substituted as appropriate

Work Experience

Management experience preferred

Knowledge, Skills and Abilities (KSAs)

Proficiency

Demonstrated communication, organizational and delegation skills with the ability to direct and evaluate unit functions.

Establishes and maintains open, honest communication. Articulates clear expectations with staff and members of the health care team.

Creates a team climate characterized by honesty, trust and open communication.

Communicates effectively at all levels within the organization and with external customers and agencies.

Fosters a multicultural environment through developing qualified individuals; maintains an environment which values diversity; avoids passing value judgments.

Demonstrates skill in using personal computers, the Microsoft Office Suite of business software applications, and materials management related software applications.

Honest, punctual, and performs the job in adherence to the highest standards of ethical conduct as defined by AMC and the tenets of the profession. Accurate in such matters as record-keeping, and uses good judgment when performing the functions of the job or when interacting with others.

Accepts direction, performs job duties independently, works cooperatively with others and avoids the creation of unnecessary conflict.

Adheres to AMC's policies, standards and values. Utilizes AMC's problem-solving processes for resolving grievances or disagreements.

Anticipates and resolves potential problems to ensure the continuity of appropriate patient care.

Seeks professional education to improve job performance and maintains competency through completion of required and/or job related continuing education.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.