Administrative Support Associate VII

Administrative Support Associate VII

The Administrative Support Associate (ASA) VII is a full-time position working in Risk Management. We are looking for a responsible Administrative Support Associate to provide customer service, to perform a variety of administrative/clerical tasks, and to perform duties assigned by the Risk Manager of the workers compensation program. Duties include providing support and interfacing with managers and employees, assisting in daily office needs, monitoring and routing telephone. The ideal candidate must demonstrate excellent oral and written communication skills, effectively gather and interpret information, and be able to organize their work using tools, like internal databases, MS Word, Excel, Outlook, and office equipment. Technical oversight of the office is managed by the Administrative Support Associate, such as ordering office supplies and repairs for equipment, keeping the office well-equipped and stocked. We are seeking a professional, friendly, and energetic individual who thrives in their work environment and enjoys interacting with others and has a team player mentality. A successful Administrative Support Associate should ensure the efficient and smooth day-to-day operation of the department and manage work assignments in a timely and acceptable manner.

Administrative Responsibilities:

• Welcome and greet visitors when presenting to the risk management department
• Provide general support to all departmental staff
• Act as the point of contact for internal and external visitors
• Answer and direct phone calls
• Organize files and documents
• Write and distribute emails, letters, faxes, and forms
• Schedule meetings, internal and external to the office
• Office supplies – monitor stock and reorders
• General office support - Service Now/IT/Maintenance/Security
• Maintain the departmental on-call schedule
• Maintain the departmental Conference Room schedule
• Mail distribution
• Errand delivery to off-sites
• Invoice approvals and Workday Entry/Payment inquiry follow-up

Insurance Responsibilities:

• Review, code, and input Employee Occurrence Reports
• Follow up with managers on return-to-work status
• File claims with insurance carrier
• Maintain Workers' Comp files – scan and attach files to electronic claims
• Review Workers' Comp invoices – request occurrence reports/issue denial letters
• Communicate with medical providers regarding WC billing matters

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.